Customer Success Manager - Canadian Customs Experience Required

Job summary

The Customer Success Manager is responsible for managing a portfolio of Canadian customs brokerage customers, focusing on revenue retention, account growth, and long-term success. They will lead strategic business reviews, identify expansion opportunities, and collaborate cross-functionally to ensure operational excellence and customer satisfaction.

Job details

The Customer Success Manager is responsible for managing a portfolio of Canadian customs brokerage customers, focusing on revenue retention, account growth, and long-term success. They will lead strategic business reviews, identify expansion opportunities, and collaborate cross-functionally to ensure operational excellence and customer satisfaction. Candidates must have 3+ years of experience in customer success, account management, or logistics operations, with specific practical experience in Canadian customs brokerage or trade compliance. Strong communication, problem-solving, and organizational skills are required to manage a diverse portfolio of mid-market and enterprise accounts.

What you’ll do

The Customer Success Manager is responsible for managing a portfolio of Canadian customs brokerage customers, focusing on revenue retention, account growth, and long-term success. They will lead strategic business reviews, identify expansion opportunities, and collaborate cross-functionally to ensure operational excellence and customer satisfaction.

Requirements

Candidates must have 3+ years of experience in customer success, account management, or logistics operations, with specific practical experience in Canadian customs brokerage or trade compliance. Strong communication, problem-solving, and organizational skills are required to manage a diverse portfolio of mid-market and enterprise accounts.

Benefits

• Competitive compensation
• Remote and flexible work hours
• Professional development opportunities

Listed skills

• Account Management · Preferred
• Logistics Operations · Preferred
• Upselling · Preferred
• CRM Management · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred
• Data analysis · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer success management
• Account management
• Canadian customs brokerage
• Trade compliance
• Logistics operations
• Strategic planning
• Relationship management
• Revenue retention
• Upselling
• Cross-selling
• CRM management
• Problem-solving
• Communication skills
• Data analysis
• Project management

Job areas

• Logistics
• Customer Service & Support
• Sales
• Consulting
• Technology

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