Repair Manager (Full Time, Permanent)

The Dufresne Group is currently seeking a Repair Manager based in Winnipeg, MB, covering our Winnipeg & Saskatoon region. As Repair Manager you will be responsible for… * Formulating, documenting, and communicating operational plans, standards, and goals as set by the Regional Director of Repair. * The activities, scheduling, and work assignments for the In-Home, Store and In-Shop * Service Technicians, including performance evaluation, training, and counselling. * Liaise with Distribution, Transportation, Service and Repair Planning to determine workload requirements. * Understand, follow and ensure compliance with all safe work practices and rules, including leading the repair team in safety recognition and implementation with respect to all repair department processes and practices. The Dufresne Group is committed to investing in our team members; we offer: * Market competitive wages; * Comprehensive benefits plan and excellent employee discounts; * Employer Sponsored Retirement Savings Plan; * Career growth and continuous development; * Respectful and family-oriented working environment with strong company values. As the Repair Manager you will: * Assure compliance with all Company policies and procedures. * Direct subordinates and delegate tasks to ensure timely and quality service. * Coordinate in-shop repairs (including ship prep), and in-home service calls while achieving established monthly goals. * Maintain service vehicles and provide required documentation for defined maintenance program and insurance requirements. * Inventory Management * Storage Location Maintenance * Clearance Approval * Product Movement * Coordinate 3rd party repairs. * Oversee parts receiving and inspection. * Demonstrate the company’s values in all aspects of their work performance. * Monitor and analyze performance metrics to identify areas for improvement and develop action plans to address. * Leverage Automation and identify “best in class” repair techniques. * Manage, and Celebrate our National Certification program and our teams' capabilities. *Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which may change over time, and which can be changed at any time, with or without notice.

The Repair Manager is responsible for formulating operational plans and managing the activities of service technicians across in-home, store, and in-shop environments. They oversee inventory, maintain service vehicles, and analyze performance metrics to ensure quality service and safety compliance.

The candidate must be able to lead a repair team, coordinate third-party repairs, and manage parts receiving and inspection. They are expected to demonstrate company values and leverage automation to implement best-in-class repair techniques.

• Market Competitive Wages • Comprehensive Benefits Plan • Employee Discounts • Employer Sponsored Retirement Savings Plan • Career Growth And Continuous Development

Identified from the job description. Confirm important requirements above.

• Operational Planning
• Scheduling
• Performance Evaluation
• Safety Compliance
• Inventory Management
• Resource Allocation
• Metrics Analysis
• Team Leadership
• Vendor Coordination
• Quality Control

• Management & Leadership
• Trades
• Retail
• Logistics
• Customer Service & Support

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week