Service Supervisor

Job summary

The Service Supervisor is responsible for managing customer service operations, including handling guest inquiries, processing warranty claims, and resolving product issues. They also oversee service documentation, manage damaged goods, and coordinate logistics for stock and transportation.

Job details

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart! If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team. Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street. As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience. Dufresne Furniture and Appliances is committed to investing in our team members; we offer: * Salary Banding $50,000 - $56,160.0 * Comprehensive benefits plan, assistance program and excellent employee discounts * Employer Sponsored Retirement Savings Plan * Career growth and continuous development * A fun and collaborative working environment * World class training programs within sales, leadership and more * The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies As a Service Supervisor, you will: * Provide excellent customer service to internal and external guests * Answer and return guest calls in a timely and professional manner * Support guests following the company’s resolution process * Process Extended Warranty claims and recoveries * Understand and follow all safe work practices and rules * Ensure that the level of support matches or exceeds guest requirements * Consistently offer feedback and recommendations regarding customer service or product issues * Answer guest questions during in-home inspections * Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced * Prepare the schedule for Manifest Transfers * Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies As a successful candidate you will have the following: * High School Diploma with 1-2 years of customer service experience is preferred * Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs * Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect * Ability to maintain composure and work well under pressure * Well-organized with the ability to prioritize multiple tasks * Effective decision-making and problem-solving skills * Valid Class G Driver’s license with a clean Driver’s abstract * A Criminal Record Check will be required #ca123

What you’ll do

The Service Supervisor is responsible for managing customer service operations, including handling guest inquiries, processing warranty claims, and resolving product issues. They also oversee service documentation, manage damaged goods, and coordinate logistics for stock and transportation.

Requirements

Candidates should have a high school diploma and 1-2 years of customer service experience. Proficiency in Microsoft Office, strong communication skills, and a valid Class G driver's license are required.

Benefits

• Comprehensive benefits plan • Assistance program • Employee discounts • Employer sponsored retirement savings plan • Career growth • Continuous development • Training programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Telephone etiquette
• Negotiation
• Diplomacy
• Problem-solving
• Decision-making
• Microsoft Office
• Inventory management
• Scheduling
• Conflict resolution
• Time management
• Problem Solving
• Prioritization
• Leadership
• Decision Making
• Continuous Development
• Professionalism
• Customer Service
• Composure
• Computer Literacy
• Valid Driver's License
• Verbal Communication Skills
• Telephone Skills
• Tactfulness
• Goal-Oriented
• Sales Leadership

Job areas

• Customer Service & Support
• Retail
• Logistics
• Management & Leadership
• Service Supervisor
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers