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Job summary
The Truck Shop Manager oversees daily shop operations, supervises technical staff, and ensures that all fleet repairs are completed efficiently and safely. They are responsible for performance management, scheduling, and maintaining compliance with company quality and safety standards.
Job details
We Bring Food to Your Family’s Table The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader. Fleet Maintenance - Truck Shop Manager Location: 3025 Sandhills Road, Baden, ON Shift: Monday to Friday, 6:30 AM – 3:30 PM Position Type: Full-Time, Salaried SUMMARY: The Truck Shop Manager is responsible for overseeing the day-to-day operations of the truck maintenance shop, ensuring all repairs and preventative maintenance activities are completed safely, efficiently, accurately, and cost-effectively across all shifts. This role provides hands-on leadership to the maintenance team, including technicians, apprentices, and shop personnel, while managing workloads, coordinating with external service providers, and ensuring equipment availability to support business operations. The Truck Shop Manager plays a key role in maintaining fleet reliability, controlling maintenance costs, supporting employee development, and responding to operational and roadside service requirements. PRIMARY RESPONSIBILITIES: Oversee daily truck shop operations and provide leadership to Truck Mechanics, Lube Technicians, Apprentices, Shop Labourers, and Shop Foremen. Ensure employees receive the necessary training, guidance, and support to perform their duties safely and effectively. Delegate work based on operational priorities, employee skills, and shop requirements. Manage employee performance, including recruitment, onboarding, coaching, performance evaluations, progressive discipline, and addressing employee questions or concerns, involving Human Resources as required. Promote and maintain a safe working environment by ensuring compliance with all company health and safety policies, procedures, programs, and applicable regulations. Plan, coordinate, and oversee preventative maintenance schedules, equipment inspections, and safety certifications to ensure fleet reliability and regulatory compliance. Oversee the Truck Apprenticeship Program, monitoring apprentice development, training requirements, and overall progress. Ensure shop operations meet company standards for workmanship, quality, cost control, waste reduction, safety, and vehicle availability. Develop and manage employee schedules, ensuring adequate staffing coverage across shifts, vacations, sick leave, statutory holidays, and other absences. Perform equipment repairs and road tests when required to support shop operations. Diagnose mechanical issues, evaluate repair requirements, and make informed decisions regarding repairs. Coordinate major repair decisions with the Corporate Fleet Director and Shop Manager, as required. Review and verify electronic repair orders to ensure accuracy, completeness, and compliance with company Standard Operating Procedures. Collaborate with the Reefer Shop Supervisor and Trailer Shop Supervisor, where applicable, to coordinate staffing and ensure maintenance coverage across all areas of fleet operations. Work closely with Operations to prioritize repairs, minimize equipment downtime, and maintain vehicle availability. Respond to administrative requests and provide accurate maintenance records, reports, and operational information as required. Identify, address, and resolve occupational health and safety concerns within the truck shop. Provide technical guidance and operational support to maintenance teams at other terminals, as required. Review and sign off on motor vehicle safety inspections, where authorized, ensuring all documentation meets applicable Ministry standards. Perform other duties as assigned. REQUIREMENTS/QUALIFICATIONS: Valid 310T Truck and Coach Technician certification in Ontario. Active registration or authorization to practise, as required under applicable Ontario skilled trades legislation. Minimum college diploma. Minimum eight (8) years of hands-on experience working with heavy-duty trucks, including mechanical diagnostics, maintenance, and repairs. Demonstrated supervisory or management experience within a truck maintenance, fleet maintenance, or heavy equipment environment. Strong mechanical aptitude and comprehensive knowledge of heavy-duty truck systems, diagnostic procedures, repair techniques, and preventative maintenance practices. Experience using computerized fleet maintenance management systems, electronic work orders, maintenance cost analysis tools, and mechanic labour standards. Proficiency with computers, spreadsheets, maintenance software, and the ability to adapt to new technologies and automated shop management systems. Proven leadership and people management skills, with the ability to coach, develop, motivate, and hold employees accountable. Strong understanding of maintenance cost management, operational efficiency, and the impact of fleet maintenance on business profitability. Ability to identify opportunities for process improvements and implement solutions that enhance productivity, quality, and efficiency. Excellent organizational, planning, scheduling, and time management skills, with the ability to prioritize competing operational demands. Strong analytical, troubleshooting, and decision-making abilities, with sound judgment when assessing mechanical issues and repair requirements. Excellent attention to detail and a commitment to maintaining high standards of workmanship, safety, and regulatory compliance. Strong interpersonal skills, with the ability to establish positive working relationships while maintaining fair, consistent, and firm expectations with employees, drivers, and external service providers. Excellent verbal and written communication skills, including the ability to provide constructive feedback, recognize employee performance, and address workplace concerns professionally. Ability to establish, communicate, and monitor reasonable labour standards and repair timelines with maintenance personnel. A positive, proactive leadership approach with a strong commitment to teamwork, accountability, and continuous improvement. WORKING CONDITIONS: Full-time, salaried position. Regular schedule is Monday to Friday, 6:30 AM to 3:30 PM. Flexibility may be required to provide operational coverage or support outside regular working hours based on business needs. Work is performed in a truck maintenance shop environment, with occasional outdoor exposure. The position may involve exposure to dirt, fumes, heavy machinery, noise, fluctuating temperatures, and wet conditions. Must be comfortable working in an active maintenance environment and following all required safety procedures. Your Cool Work Perks Benefits available from day 1 We’re motivated by doing business with good people and hiring them too. Company paid health insurance plans (health, prescription, dental and vision) Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs) How To Make Your Next Cool Move – Apply online today! Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential. This job posting provides an overview of the position at The Erb Group and is not intended to be a comprehensive job description. Duties and responsibilities may change based on operational and business needs. We thank all those who apply. Only those selected for further consideration will be contacted. #ERBNON
What you’ll do
The Truck Shop Manager oversees daily shop operations, supervises technical staff, and ensures that all fleet repairs are completed efficiently and safely. They are responsible for performance management, scheduling, and maintaining compliance with company quality and safety standards.
Requirements
Candidates must hold a 310T Ontario license and possess a minimum of 8 years of experience with heavy trucks. A college diploma and proven supervisory experience in a fleet maintenance environment are required.
Benefits
- Health insurance
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Group life insurance
- Long-term disability insurance
- Employee & Family Assistance Program
- Massage therapy benefits
- TFSA savings plan
- RRSP savings plan
- Profit-sharing
- Referral bonus
- Safety shoe voucher
- Uniform allowance
- Tool allowance
- Educational assistance
- Corporate discounts
Listed skills
- Fleet Maintenance · Preferred
- Quality Control · Preferred
- Leadership · Preferred
- Time management · Preferred
- Communication · Preferred
- Decision Making · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Fleet maintenance
- Supervisory skills
- Heavy truck repair
- Performance management
- Preventative maintenance planning
- Health and safety compliance
- Automated fleet maintenance systems
- Mechanical diagnosis
- Labour standards management
- Quality control
- Cost analysis
- Leadership
- Time management
- Communication
- Organizational skills
- Decision-making
- Equipment Repair
- Fleet Maintenance
- Cost Control
- Leadership Effectiveness
- Supervision
- Organizational Skills
- Positivity
- Planning
- Spreadsheets
- Decision Making
- Computer Literacy
- Heavy Equipment
- Continuous Improvement Process
- Discounts And Allowances
- Employee Engagement
- Performance Management
- Occupational Safety And Health
- Standard Operating Procedure
- Mechanics
- Medical Prescription
- Operations
- Time Management
- Waste Minimization
- Refrigerated Trucking
- Scheduling
- Detail Oriented
Job areas
- Transportation
- Logistics
- Management & Leadership
- Trades
- Manufacturing
- Fleet Maintenance Manager
- Fleet Maintenance Supervisor
- Mechanical Engineering Technicians
- First-Line Supervisors of Mechanics, Installers, and Repairers
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