Outside Sales Representative / Account Manager

Job summary

Manage and grow an assigned customer base while developing new business and promoting fasteners, tools, safety gear, and accessories to construction and industrial clients. Visit customer sites, prepare quotes, negotiate within guidelines, resolve issues, coordinate orders and deliveries, maintain CRM records, and meet sales targets.

Job details

Company Description The Fastener Group Ltd. is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and related accessories serving multiple industrial sectors. Since 1979, the company has supported customers in construction, oil and gas, government, and heavy industries across Canada. With decades of experience, The Fastener Group has built strong relationships by providing reliable products, responsive service, and industry-specific expertise. Team members join a stable, growth-focused organization that values professionalism, safety, and long-term customer partnerships. Role Description This full-time, on-site Outside Sales Representative / Account Manager role is based in Surrey, BC. The position is responsible for managing and growing an assigned customer base, developing new business opportunities, and promoting the company’s fasteners, tools, safety gear, and accessories to clients in construction and industrial sectors. Day-to-day activities include visiting customer sites, conducting product presentations and demonstrations, preparing quotes, and negotiating pricing and terms within established guidelines. The role involves maintaining regular contact with key accounts, resolving customer issues, coordinating with internal teams on orders and deliveries, and updating account information and sales activities in the CRM system. The successful candidate will be expected to meet sales targets, follow up on leads, participate in industry events as needed, and represent The Fastener Group professionally in the local market. Qualifications Proven experience in outside sales, account management, or business development, preferably in industrial supplies, construction products, or related sectors. Strong relationship-building, customer service, and negotiation skills, with the ability to communicate clearly and persuasively with diverse stakeholders. Solid organizational and time-management abilities, including territory planning, follow-up discipline, and accurate record-keeping in CRM or similar tools. Knowledge of fasteners, tools, safety equipment, or industrial products is an asset, along with a willingness to learn technical product details. Comfort working in field environments, including job sites and industrial facilities, with a commitment to safe work practices and company policies. Proficiency with basic business software (email, spreadsheets, CRM) and the ability to prepare professional quotes and sales documents. Valid driver’s license and reliable transportation for customer visits within the territory. Completion of secondary education; post-secondary studies in business, marketing, or a related field are considered an asset.

What you’ll do

Manage and grow an assigned customer base while developing new business and promoting fasteners, tools, safety gear, and accessories to construction and industrial clients. Visit customer sites, prepare quotes, negotiate within guidelines, resolve issues, coordinate orders and deliveries, maintain CRM records, and meet sales targets.

Requirements

Requires experience in outside sales, account management, or business development, preferably in industrial supplies or construction products, along with strong communication, relationship-building, negotiation, organizational, and time-management skills. Candidates need a valid driver’s license and reliable transportation, basic business software proficiency, comfort working safely in field environments, and secondary education; post-secondary studies are an asset.

Listed skills

• Account Management · Preferred
• Business development · Preferred
• Relationship Building · Preferred
• Customer service · Preferred
• Negotiation · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Outside Sales
• Account Management
• Business Development
• Relationship Building
• Customer Service
• Negotiation
• Territory Planning
• Lead Follow-Up
• CRM Record-Keeping
• Product Presentations
• Quote Preparation
• Sales Target Achievement
• Time Management
• Order Coordination
• Industrial Product Knowledge
• Safe Work Practices

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Construction
• Security & Safety

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