Patient Care Coordinator

Job summary

The Patient Care Coordinator manages physician schedules and coordinates patient appointments while ensuring all necessary medical records and test results are prepared. They also provide administrative support to the medical team and facilitate patient care processes from consultation through treatment.

Job details

Overview: Supporting the Vision, Values, Purpose, and Commitment of Grace Fertility Centre: Reporting to the Clinic Operations Manager, the Patient Care Coordinator provides confidential administrative support to our Reproductive Endocrinologist and Infertility (REI) specialists for the purpose of coordinating patient appointments and quality patient care Key Areas of Involvement Include: - Manage physician’s daily schedule. - Book appointments for new patients, follow-up visits, orientations, counsellors, andrology, OR, hospital tests, etc. - New Patient Bookings * Triage referrals, assess history and order relevant fertility testing prior to consultations. * Take patient history and review necessary testing. * Working with the Electronic Medical Records (EMR) program, ensure all relevant test results have been completed prior to seeing the physician, when necessary, contact the patient and rebook the appointment. * Set up, confirm, and update patient and partner demographic information in the EMR. * Anticipate and obtain any special reports that may be of assistance to the physician in developing a treatment plan (i.e., patient has seen a urologist – locate urologist’ consultation letter) Follow-up/Patient Centred Care * Manage patient care after consultation but prior to treatment. Handle all calls and emails regarding processes and orientation bookings. * Booking for failed cycle follow-up * Assessing patient needs and accommodating accordingly. * Support Nursing team to facilitate patient care. * Support the physician with their additional duties outside of the clinic (i.e., teaching, public speaking, personal commitments * Quickly and efficiently handle all incoming calls * Other duties as needed. Qualifications: Education, Training and Experience: * Graduation from Grade 12 and completion of Medical Office Assistant certificate program. * Experience working in a specialist’s office scheduling multiple types of appointments. * Two years experience working collaboratively with other healthcare professionals within a medical facility. Skills and Abilities: * Ability to work quickly and accurately in all areas of responsibility * Ability to anticipate patient’s and physician’s needs * Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress, and interruptions * Ability to communicate effectively both verbally and in writing * Proven professional, positive attitude in all aspects of work * Ability to remain aware of other team members and to adjust workload to assist when required * Ability to work independently and as a member of a multi-disciplinary team * Broad knowledge of computerized database programs including EMR software * Proficient in the use of personal computers and applicable software applications * Physical ability to carry out all duties of the position

What you’ll do

The Patient Care Coordinator manages physician schedules and coordinates patient appointments while ensuring all necessary medical records and test results are prepared. They also provide administrative support to the medical team and facilitate patient care processes from consultation through treatment.

Requirements

Candidates must have a high school diploma and a Medical Office Assistant certificate. At least two years of experience working in a specialist medical office and proficiency with EMR software are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Office Administration
• Patient Scheduling
• Electronic Medical Records (EMR)
• Triage
• Patient History Documentation
• Communication
• Time Management
• Multi-disciplinary Team Collaboration
• Data Entry
• Problem Solving
• Professionalism
• Organizational Skills
• Customer Service
• Care Coordination
• Administrative Support
• Positivity
• Treatment Planning
• Patient-Centered Care
• Teaching
• Demography
• Electronic Medical Record
• Endocrinology
• Urology
• Public Speaking
• Infertility
• Medical Office Procedures
• Operations Management
• Writing
• Scheduling
• Setting Appointments
• Prioritization
• Andrology
• Patient Needs Assessment

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers