Case Manager Immigration Bilingual Spanish

Job summary

The Case Manager provides intensive supervision and case management for individuals in immigration proceedings, ensuring compliance with DHS and ICE program requirements. Responsibilities include conducting intake interviews, performing home visits, installing monitoring equipment, and connecting participants with essential community resources.

Job details

Benefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including: • 80 hours vacation 56 hours sick • 15 Paid Holidays • 401(k) Matching • Health Insurance • Vision Insurance • Life Insurance • Health Savings Account • Tuition Reimbursement • Employee Discount • Reduced Tuition Rates • Disability Insurance • Employee Assistance Program • 401(k) • Pet Insurance • Dental Insurance • Paid Training • Flexible Spending Account The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Qualifications Minimum Requirements: High School Diploma or GED required. Bachelor’s degree preferred. At least two (2) years of customer service or case management experience required. Bilingual Spanish required. Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. US citizenship required. Ability to receive client’s approval to work on contract required. Must live in the US 3 of the last 5 years (military and study abroad included). Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials. Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations. Attention to detail. Problem solving ability. Ability to deal with multicultural contacts with sensitivity. Basic computer skills. Ability to work with computers and the necessary software typically used by the department. Working Conditions: Encountered on a regular basis as part of the work this job performs. Typical office environment. Some local travel is required. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants. Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry. Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations. Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records. Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements. Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program. Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant. Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants. Coordinates and facilitates translation services for ISAP participants, including emergency translation services. Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required. Supervises ISAP participants while in Company offices. Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services. Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations. Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations. Reports on program violations in a timely manner using established reporting parameters. Conducts home visits to verify participants’ places of residence in compliance with contractual obligations. Performs emergency counseling for ISAP participants as needed. Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer. Performs other duties as assigned. Pay Pay USD $23.43/Hr.

What you’ll do

The Case Manager provides intensive supervision and case management for individuals in immigration proceedings, ensuring compliance with DHS and ICE program requirements. Responsibilities include conducting intake interviews, performing home visits, installing monitoring equipment, and connecting participants with essential community resources.

Requirements

Candidates must have at least two years of customer service or case management experience and be bilingual in Spanish. A high school diploma or GED is required, while a bachelor's degree is preferred, along with a valid driver's license and US citizenship.

Benefits

• Vacation
• Sick leave
• Paid holidays
• 401(k) matching
• Health insurance
• Vision insurance
• Life insurance
• Health savings account
• Tuition reimbursement
• Employee discount
• Reduced tuition rates
• Disability insurance
• Employee assistance program
• Pet insurance
• Dental insurance
• Paid training
• Flexible spending account
• Health & welfare benefit

Listed skills

• case management · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• Attention to detail · Preferred
• interpersonal skills · Preferred
• Time management · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Customer service
• Bilingual Spanish
• Communication skills
• Problem solving
• Data entry
• Electronic monitoring
• Risk assessment
• Needs assessment
• Conflict resolution
• Attention to detail
• Computer literacy
• Interpersonal skills
• Time management
• Documentation
• Office Equipment
• Motor Vehicle Operation
• Self-Control
• Valid Driver's License
• Needs Assessment
• Multilingualism
• Case Management
• Customer Service
• Communication
• Computer Literacy
• Confidentiality
• Data Entry
• English Language
• Elementary Matrix (Linear Algebra)
• Spanish Language
• Intake Interview
• Problem Solving
• Operations
• Teaching English As A Second Language
• Progress Reporting
• Detail Oriented

Job areas

• Social Services
• Government & Public Sector
• Legal
• Customer Service & Support
• Security & Safety
• Immigration Case Manager
• Case Manager
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers