Duty Manager Team Lead

[https://glencoeclub-my.sharepoint.com/personal/rdimitriou_glencoe_org/Documents/Share%20-%20HR%20Team/Job%20Posting%20Images/2026-HR-Job%20Posting%20Headers20.jpg] The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends. If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you. We are seeking an organized, diligent, and highly motivated full-time Duty Manager Team Lead to join our Member Experience Team. As the Duty Manager Team Lead, you will provide visible leadership and operational support across the Glencoe Club, helping ensure service excellence, safety, security, and a consistently positive member experience. You will support daily club operations, coach and guide team members, reinforce Club standards and policies, and respond to member, employee, safety, and operational concerns. If you are passionate about creating exceptional member and guest experiences and fostering team success, we want to hear from you! Responsibilities: * Represent Club Management in the absence of senior leadership, making timely operational decisions, and ensuring Club policies, procedures, standards, and expectations are consistently upheld * Provide ongoing coaching, mentorship, training, and operational guidance to Duty Managers, sharing best practices and supporting effective conflict resolution while referring formal performance management matters to the appropriate supervisor * Safeguard Members, guests, employees, and Club property by identifying and responding to hazards, enforcing safety, security, and emergency procedures, administering first aid within the scope of training, and ensuring incidents are appropriately documented and escalated * Promote an exceptional member and guest experience by acting as a visible Club host, responding to concerns and requests, supporting appropriate access and conduct, enforcing Club rules consistently, and identifying opportunities to improve service * Coordinate daily operational requirements, including opening and closing procedures, department support and relief coverage, access controls, cash handling and reconciliation, first aid readiness, and communication of key operational information through Duty Manager reports * Maintain strong communication and collaboration across Member Services, Duty Managers, Operations, and other departments to support seamless service, including coordinating responses to maintenance, IT, staffing, and operational issues * Maintain current knowledge and operational resources, including Club procedures and Emergency Action Plans, while supporting compliance with applicable health, safety, and regulatory requirements Qualifications: * Post-secondary certificate or degree is required; supervisory or management experience in a private club, sport, recreation, hospitality, or service setting is an asset * Strong leadership skills with experience coaching, training, mentoring, and supporting employees * Previous Duty Manager experience and WHMIS certification are strong assets * Excellent communication, interpersonal, member service, and conflict-resolution skills * Strong organizational and problem-solving skills, with the ability to multitask, adapt, and make sound decisions * Proficient in Microsoft Office; Current CPR Level C, Standard First Aid, and Pro Serve certifications are required. First Aid Instructor certification is an asset * Professional, ethical, and respectful, with the ability to respond effectively to operational and emergency situations and meet the physical demands of the role, with or without reasonable accommodation Why choose us: * An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders * Numerous opportunities for personal and professional growth including training and development * Delicious, fulsome employee meals prepared daily * Employee referral program that rewards the additional talent you bring * Numerous employee recognition programs to reward you for your incredible efforts * Comprehensive health and dental benefits available for you and your family * An Employee/Employer contributed to RRSP plan Additional Details: This is a full-time salaried position that reports to the Member Services Supervisor. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required. Additional information about The Glencoe Club and career opportunities can be found at: www.glencoejobs.org [http://www.glencoejobs.org/]. The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment. Qualified applicants are invited to submit their cover letter and resume by Sunday, August 23. We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly. #Joinourteam26

The Duty Manager Team Lead provides visible leadership and operational support to ensure service excellence, safety, and security across the club. They are responsible for coaching team members, managing daily operations, and responding to member and guest concerns.

A post-secondary certificate or degree is required, along with strong leadership and coaching experience. Candidates must possess current CPR Level C, Standard First Aid, and Pro Serve certifications.

• Health insurance • Dental benefits • RRSP plan • Employee meals • Employee referral program • Employee recognition programs • Professional growth opportunities

• Customer servicePreferred
• First AidPreferred
• Problem solvingPreferred
• LeadershipPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Mentorship
• Conflict resolution
• Operational management
• Safety procedures
• First aid
• Communication
• Problem-solving
• Multitasking
• Microsoft Office
• Customer service
• Emergency response
• Access control
• Cash handling
• Cash Handling
• Ethical Standards And Conduct
• Self-Motivation
• Microsoft Excel
• First Aid
• Reconciliation
• Management
• Cardiopulmonary Resuscitation (CPR)
• Conflict Resolution
• Training And Development
• Creativity
• Emergency Procedures
• Performance Management
• Occupational Safety And Health
• Innovation
• Problem Solving
• Operations
• Team Leadership
• Coordinating

• Management & Leadership
• Hospitality
• Sports & Recreation
• Customer Service & Support
• Security & Safety
• Manager/Team Leader
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week