Customer Service Desk Associate Full Time - 7226 Parry Sound

Job summary

Manage Customer Order Management (COM) orders from inception to completion, including special orders, installs, and website orders. Act as a liaison between customers, vendors, and internal teams to ensure timely and accurate product delivery.

Job details

Pay Range: $20.00 - $21.75 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

What you’ll do

Manage Customer Order Management (COM) orders from inception to completion, including special orders, installs, and website orders. Act as a liaison between customers, vendors, and internal teams to ensure timely and accurate product delivery.

Requirements

Candidates should be eager to learn and passionate about helping customers find the right solutions for their projects. The role requires the ability to coordinate activities between multiple parties and resolve customer issues professionally.

Benefits

• Semi-annual bonuses • Deferred Profit-Sharing Program • Comprehensive paid benefits • 15% discount on Home Depot stock purchases • Merit-based salary increases • Health and Dental Benefits • Profit Sharing • Stock Purchase Plan • Paid Training & Career Development • Tuition Reimbursement

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Order Management
• Issue Resolution
• Customer Service
• Coordination
• Liaison
• Needs Assessment

Job areas

• Retail
• Customer Service & Support