Department Supervisor Operations: Full Time - BEACON HILL

Job summary

Lead, coach, and develop associates to deliver excellent customer service, achieve sales goals, and maintain strong merchandising and product knowledge. Manage staffing and performance, review reports to recommend improvements, maintain inventory and overhead organization, resolve customer issues, and ensure safety and asset protection standards are followed.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Purpose Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The Home Depot Values that inspire team work and comradery amongst department leaders and associates What You Will Be Doing Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge Ensuring department staffing levels meet business needs Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales Maintaining 100% in stock and overhead organizational plans Investigating, resolving and escalating customer issues as appropriate Communicating store sales, event and promotional activities through rallies and weekly department meetings Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed What We Are Looking For Ability to work a flexible schedule; including days, evenings and weekends Excellent organizational, interpersonal and customer service skills Excellent decision making ability and problem solving skills 1-2 years experience as a supervisor / leading teams

What you’ll do

Lead, coach, and develop associates to deliver excellent customer service, achieve sales goals, and maintain strong merchandising and product knowledge. Manage staffing and performance, review reports to recommend improvements, maintain inventory and overhead organization, resolve customer issues, and ensure safety and asset protection standards are followed.

Requirements

Candidates should have 1–2 years of experience supervising or leading teams, along with strong organizational, interpersonal, and customer service skills. They must have sound decision-making and problem-solving abilities and be available to work a flexible schedule, including days, evenings, and weekends.

Benefits

• Health Benefits
• Dental Benefits
• Profit Sharing
• Stock Purchase Plan
• Paid Training
• Career Development
• Tuition Reimbursement

Listed skills

• Leadership · Preferred
• Coaching · Preferred
• Training · Preferred
• Customer service · Preferred
• Sales · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Organization · Preferred
• Problem solving · Preferred
• Decision Making · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Training
• Team Motivation
• Customer Service
• Sales
• Merchandising
• Product Knowledge
• Staffing
• Performance Management
• Communication
• Inventory Management
• Organization
• Problem Solving
• Decision Making
• Safety and Asset Protection

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales

More jobs from The Home Depot Canada