Service Desk Associate Full -Time - 7086 Winnipeg South West

Job summary

Manage customer orders from start to finish, including special orders, installation orders, and website orders, ensuring customers receive the requested products and services accurately and on time. Coordinate with customers, internal teams, vendors, installers, delivery companies, and service providers to assess needs and resolve order-related issues professionally.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement

What you’ll do

Manage customer orders from start to finish, including special orders, installation orders, and website orders, ensuring customers receive the requested products and services accurately and on time. Coordinate with customers, internal teams, vendors, installers, delivery companies, and service providers to assess needs and resolve order-related issues professionally.

Requirements

The posting does not specify formal education, experience, or certification requirements. It emphasizes helping customers, guiding them to suitable solutions, and being curious and eager to learn.

Benefits

• Health and Dental Benefits
• Profit Sharing
• Stock Purchase Plan
• Paid Training
• Career Development
• Tuition Reimbursement

Listed skills

• Customer service · Preferred
• issue resolution · Preferred
• Communication · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Order Management
• Issue Resolution
• Customer Needs Assessment
• Order Coordination
• Communication
• Interpersonal Liaison
• Attention to Accuracy
• Time Management
• Problem-Solving

Job areas

• Customer Service & Support
• Retail
• Logistics

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