SUPERVISEUR, SERVICES 90, 91 ET 96

Job summary

Lead, coach, and develop associates to deliver excellent customer service, achieve sales goals, and maintain strong merchandising and product knowledge. Manage staffing and performance, oversee inventory and department organization, resolve customer issues, communicate sales and promotional activities, and ensure safety and asset protection standards are followed.

Job details

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot. Position Purpose Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The Home Depot Values that inspire team work and comradery amongst department leaders and associates What You Will Be Doing Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge Ensuring department staffing levels meet business needs Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales Maintaining 100% in stock and overhead organizational plans Investigating, resolving and escalating customer issues as appropriate Communicating store sales, event and promotional activities through rallies and weekly department meetings Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed What We Are Looking For Ability to work a flexible schedule; including days, evenings and weekends Excellent organizational, interpersonal and customer service skills Excellent decision making ability and problem solving skills 1-2 years experience as a supervisor / leading teams

What you’ll do

Lead, coach, and develop associates to deliver excellent customer service, achieve sales goals, and maintain strong merchandising and product knowledge. Manage staffing and performance, oversee inventory and department organization, resolve customer issues, communicate sales and promotional activities, and ensure safety and asset protection standards are followed.

Requirements

Candidates should have 1–2 years of supervisory or team leadership experience and be able to work a flexible schedule, including days, evenings, and weekends. Strong organizational, interpersonal, customer service, decision-making, and problem-solving skills are required.

Benefits

• Health and Dental Benefits
• Profit Sharing
• Stock Purchase Plan
• Paid Training
• Career Development
• Tuition Reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Training · Preferred
• Product Knowledge · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Sales · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Training
• Team Motivation
• Customer Service
• Sales
• Merchandising
• Product Knowledge
• Staffing
• Performance Management
• Communication
• Inventory Management
• Organization
• Problem Solving
• Decision Making
• Safety and Asset Protection

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Security & Safety

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