Associé(e) au stationnement (temps plein)

Job summary

The Lot Associate is responsible for loading customer orders into vehicles and maintaining a safe, clean, and welcoming parking lot environment. They provide excellent customer service by greeting, engaging, and assisting customers with their shopping needs.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer. Key Responsibilities: Ensures Customer Satisfaction Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer. Maintain a sufficient quantity of carts near the entrance of the store. When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise. Approach customers to determine if they need help loading product into vehicles and/or shopping carts. Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training. Maintains Safety and Security Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad. Follows all Safety and Loss Prevention policies and procedures. Using appropriate safety procedures with all equipment. Competencies: Communicates Effectively Customer Focus Skills: Interpersonal skills Organizational skills Attention to detail Direct Manager/Direct Reports: Front End Supervisor Travel Requirements: None Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions: Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product. Doors are frequently open, causing drafts and interior temperature changes. Minimum Education: Highschool Diploma or Equivalent Minimum Years of Work Experience: 1 to 2 years Retail experience Minimum Leadership Experience: NA Certifications: NA Other Requirements/Assets: NA

What you’ll do

The Lot Associate is responsible for loading customer orders into vehicles and maintaining a safe, clean, and welcoming parking lot environment. They provide excellent customer service by greeting, engaging, and assisting customers with their shopping needs.

Requirements

Candidates must have a high school diploma or equivalent and 1 to 2 years of retail experience. The role requires the ability to perform physical tasks such as lifting, bending, and working in various weather conditions.

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Interpersonal skills
• Organizational skills
• Attention to detail
• Communication
• Loading
• Safety compliance
• Loss prevention
• Organizational Skills
• Curiosity
• Safety Procedures
• Customer Service
• Warehousing
• Leadership
• Interpersonal Communications
• Loss Prevention
• Merchandising
• Loading And Unloading
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Logistics
• Trades
• Unclassified
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other