Business Process Lead, Front End Store Operations

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Purpose The Business Process Lead – Front End supports the strategy, design, and rollout of complex ordering systems and processes that shape the workflows associates perform on the store floor; picking, staging, checkout, and fulfilling customer orders. This role sits at the intersection of customer order management, order fulfillment, and the interconnected ordering experience, prioritizing the customer and associate experience throughout. The Business Process Lead owns this end-to-end: finding what gets in the way of serving customers, aligning stakeholders around a solution grounded in rigorous data analysis, building it, rolling it out, and change-managing it into the field. The successful candidate is the product owner of a key part of the in-store order flow, bringing a product mindset that highlights curiosity, systems thinking and problem-framing. They will do this alongside having strong analysis, project and process management, as well as stakeholder management skills. Position Responsibilities Strategy & Planning Advocates for customers and associates by building a deep understanding of the store experience and using data to identify workflow and process opportunities within the ordering experience Reframes ambiguous business needs into clearly defined problems, shaping and communicating a strategic point of view on the future of store ordering Gains alignment with partners using an agile approach, informed by competitive and industry insight Delivery & Execution Tests and refines solutions through store feedback and proof of concept work, validating processes and systems with business stakeholders and IT Identifies and communicates the benefits, issues, obstacles, and dependencies of features and enhancements, anticipating how change will land on the associate on the floor Leads change management for stores and leadership by translating solutions into requirements and providing the why behind changes Analyzes operational reporting and data to generate insight, support decisions, and recommend product and process improvements People Fosters collaboration across cross-functional partners (stores, business teams, IT, leadership) to drive business value and resolve frictions in the customer and associate experience Advocates for customers and associates by bringing frontline workflow insight into every product and process decision Communicates effectively across all levels, from store associates to senior leadership, translating between technical, operational, and business language Builds subject-matter expertise in the interconnected ordering experience, sharing that expertise across project teams and in partner business teams What We’re Looking For 2+ years in a role requiring structured problem-solving and stakeholder management — product analysis, business analysis, operations, consulting, field/store leadership, or a comparable path A strategic, systems & processes-oriented thinker Comfort ramping to functional speed quickly in a complex ordering/store-operations domain Foundational familiarity with SQL and product tooling (JIRA, Pendo, or similar) is an asset, not a requirement Product-lifecycle experience is a strong asset; a genuine feel for physical frontline processes is also valued The pay range for this position is between $55,100.00 - $62,000.00

The Business Process Lead supports the strategy, design, and rollout of complex ordering systems and workflows for store operations. They act as a product owner to identify process improvements, align stakeholders, and manage the implementation of solutions to enhance the customer and associate experience.

Candidates should have at least 2 years of experience in structured problem-solving, business analysis, or operations. A strategic mindset, familiarity with SQL and product tooling, and strong communication skills are highly valued.

• Change ManagementPreferred
• SQLPreferred
• Problem solvingPreferred
• Data analysisPreferred
• JiraPreferred
• Project managementPreferred
• Stakeholder ManagementPreferred
• Cross-Functional CollaborationPreferred

Identified from the job description. Confirm important requirements above.

• Business process management
• Stakeholder management
• Data analysis
• Project management
• Change management
• Systems thinking
• Problem-solving
• Agile methodology
• SQL
• JIRA
• Pendo
• Product lifecycle management
• Operational reporting
• Cross-functional collaboration
• Strategic planning
• Workflow optimization
• Inventory Staging
• Order Management
• Retail Operations
• Product Analysis
• Workflow Management
• Curiosity
• Advocacy
• Planning
• Agile Methodology
• Data Analysis
• Business Analysis
• Business Process
• Business Valuation
• Change Management
• Communication
• Consulting
• Order Fulfillment Management
• Leadership
• Problem Solving
• Product Lifecycle Management
• Operational Reporting
• Operations
• Order Management Systems
• Scrum (Software Development)
• SQL (Programming Language)
• Stakeholder Management
• Systems Thinking
• Tooling
• Process Improvement
• Process Management
• Front End (Software Engineering)

• Retail
• Management & Leadership
• Data & Analytics
• Consulting
• Logistics
• Business Process Lead
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

Minimum experience

2+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

40 hours per week