Service Desk Associate Full -Time - 7086 Winnipeg South West

Job summary

The Service Desk Associate is responsible for managing customer orders from initiation to completion, ensuring satisfaction with special, installation, and website orders. They act as a primary liaison between customers, internal departments, vendors, and service providers to resolve issues and coordinate order activities.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement

What you’ll do

The Service Desk Associate is responsible for managing customer orders from initiation to completion, ensuring satisfaction with special, installation, and website orders. They act as a primary liaison between customers, internal departments, vendors, and service providers to resolve issues and coordinate order activities.

Requirements

The role requires a candidate who is curious, eager to learn, and thrives on helping others succeed. Strong interpersonal skills are necessary to effectively communicate with various stakeholders and ensure timely, accurate service delivery.

Benefits

• Health benefits
• Dental benefits
• Profit sharing
• Stock purchase plan
• Paid training
• Career development
• Tuition reimbursement

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• coordination · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order management
• Communication
• Problem solving
• Coordination
• Project support
• Vendor relations
• Retail operations
• Client Needs Assessment
• Order Management
• Retail Operations
• Professionalism
• Curiosity
• Willingness To Learn
• Customer Service
• Order Fulfillment Management
• Interpersonal Communications
• Problem Solving
• Order Management Systems
• Retail Sales
• Vendor Relationship Management
• Coordinating

Job areas

• Retail
• Customer Service & Support
• Logistics
• Service Desk Associate
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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