Service Desk Associate: Full Time - PARK ROYAL

Job summary

The Service Desk Associate manages customer orders from inception to completion, ensuring timely and accurate delivery of products and services. They act as a primary liaison between customers, vendors, installers, and internal support teams to resolve issues and coordinate project requirements.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The pay range for this position is between $20.70 - $22.45

What you’ll do

The Service Desk Associate manages customer orders from inception to completion, ensuring timely and accurate delivery of products and services. They act as a primary liaison between customers, vendors, installers, and internal support teams to resolve issues and coordinate project requirements.

Requirements

The role requires a candidate who is curious, eager to learn, and dedicated to providing excellent customer solutions. Strong organizational skills and the ability to manage multiple order-related activities in a professional manner are essential.

Benefits

• Health benefits
• Dental benefits
• Profit sharing
• Stock purchase plan
• Paid training
• Career development
• Tuition reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order management
• Communication
• Problem solving
• Coordination
• Relationship management
• Attention to detail
• Coordinating
• Problem Solving
• Curiosity
• Detail Oriented
• Organizational Skills
• Professionalism
• Customer Service
• Willingness To Learn
• Vendor Relationship Management
• Relationship Management
• Project Coordination
• Order Fulfillment Management
• Order Management
• Order Management Systems
• Client Needs Assessment

Job areas

• Retail
• Customer Service & Support
• Logistics
• Service Desk Associate
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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