Service Desk Part Time (RICHMOND HILL)

Job summary

Service Desk associates manage customer orders from start to finish, ensuring timely and accurate delivery of products and services. They act as a liaison between customers, internal departments, vendors, and installers to resolve issues and coordinate order-related activities.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The pay range for this position is between $20.35 - $22.10

What you’ll do

Service Desk associates manage customer orders from start to finish, ensuring timely and accurate delivery of products and services. They act as a liaison between customers, internal departments, vendors, and installers to resolve issues and coordinate order-related activities.

Requirements

The role requires a customer-focused individual who is eager to learn and capable of managing complex order processes. Candidates should be able to work professionally with various stakeholders to ensure customer satisfaction.

Benefits

• Health benefits
• Dental benefits
• Profit sharing
• Stock purchase plan
• Paid training
• Career development
• Tuition reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order management
• Communication
• Problem solving
• Coordination
• Project support
• Vendor relations
• Coordinating
• Problem Solving
• Curiosity
• Professionalism
• Customer Service
• Vendor Management
• Willingness To Learn
• Vendor Relationship Management
• Customer Support
• Order Fulfillment Management
• Order Management
• Order Management Systems
• Client Needs Assessment

Job areas

• Retail
• Customer Service & Support
• Service Desk Representative
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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