Patient Information Clerk - 8A, Inpatient Haematology/Oncology

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. As a Patient Information Clerk on 8A, Inpatient Haematology/Oncology, you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will assist with patient registration/admissions/discharges, ensure thorough communication, manage documents, equipment, and supplies, and provide well-rounded customer service. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. Here's What You'll Get To Do Greet patients and families and assist in meeting their needs when appropriate. Responsible for patient booking, registration, admission processes. Schedule and coordinate meetings and create admission encounters in our electronic health record, EPIC. Answer the telephone and respond to requests for information on the unit. Facilitate transfer of patients between patient care areas. Schedule and coordinate tests, procedures, return/follow-up appointments as necessary. Act as a liaison between patient care area and other departments/units across the hospital with regard to patient procedures. Work closely with the members of the ambulatory program to ensure transitions are efficient and smooth for our patients. Coordinate unit administrative functions to ensure efficient operation of the unit. Identify improvement opportunities related to patient flow, administrative processes and technologies and take the initiative to problem-solve with others. Prepare requisitions, referrals, labels, and other documents. Organize and maintain patient charts, as well as electronic and paper information filing systems. Maintain electronic calendar/schedules. Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority, such as ensuring all preventative maintenance is arranged and completed in the required timelines. Perform other duties as assigned. Be a member of a high functioning, highly skilled, dedicated team. Work within a dynamic care environment and with a unique patient population. Work in a clinical research environment. Essential Requirements Here's What You'll Need Diploma from a recognized Medical Administration program or 2+ years related work experience. Proficiency with computer applications, including Microsoft Office Suite (Outlook and Word). Excellent communication, interpersonal, and organizational skills. Demonstrated ability to be punctual, reliable, and adaptable. Strong critical thinking and problem-solving skills. Ability to be self-directed, flexible, and to take initiative. Excellent attention to detail and efficient time management skills. Customer service oriented. Demonstrated commitment to equity, diversity and inclusion (EDI) and experience advancing EDI objective. Assets Knowledge of medical terminology. Previous administrative experience in a hospital/medical environment. Experience with patient registration systems, such as Epic. Here's What You'll Love A focus on employee wellness with our Staff Health and Well-being Strategy. Self-care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. Employment Type Full Time, Permanent- 1.0 FTE Day shift 7am - 3pm SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email [email protected] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

The role serves as the first point of contact for patients and families, managing registration, admissions, and discharges. It involves coordinating tests, procedures, and administrative functions to ensure efficient unit operations within the Haematology/Oncology department.

Candidates must have a diploma in Medical Administration or over two years of related experience, along with proficiency in Microsoft Office. Strong organizational, communication, and problem-solving skills are essential, with a commitment to equity, diversity, and inclusion.

• Staff Health and Well-being Strategy • Equity, Diversity, and Inclusion focus

• Customer servicePreferred
• Time managementPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Medical Administration
• Epic EHR
• Microsoft Office Suite
• Customer Service
• Patient Flow Coordination
• Medical Terminology
• Time Management
• Problem Solving
• Interpersonal Communication
• Organizational Skills
• Critical Thinking

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level