Patient Service Aide

Job summary

Maintain clean, safe, and comfortable patient rooms and treatment areas, including cleaning equipment, restocking supplies, and supporting meal service. Respond to patient and family needs, coordinate changing priorities with coworkers, and assist with patient or specimen transportation when needed.

Job details

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. As a member of a patient care team, you will provide support services for the patient, family and other members of the patient care team. Using your strong communication skills, you will address patient and family concerns and requests. Your problem solving-skills will enable you to adjust service and work priorities. You will promote and maintain a high standard of cleanliness and customer service. Shifts: Provide relief for Full-Time and Permanent Part-Time vacation and sick time. Various shifts not to exceed 24hrs per week. Although this posting indicates an initial area of assignment and shift, the Hospital reserves the right to assign to other areas of assignment and shifts as deemed necessary. Here's What You'll Get To Do Ensures a clean, safe and comfortable environment for patients and families by maintaining the patient rooms/treatment areas according to environmental specifications of service, as follows: Cleaning and setting up patient rooms, treatment areas, making beds and supplying linens. Identifying patient/family priorities and concerns, adjust service provisions accordingly. Cleaning non patient care areas. Ensure that unit based clinical equipment used for patient care is cleaned, functioning and available for use. Report any concerns with equipment or that require repair to the Supervisor. Checking and restocking patient care supplies and identifying requirements for supplies that need to be re-ordered. Ensuring an appropriate level of supplies in patient care areas is available and verify any required orders that may be needed for patient care. Assist with meeting patient nourishment needs, including distributing and collection patient meal trays. Communicate changing work priorities with co-workers to ensure the efficient operations and service needs. Assist with transportation duties as required, when transport services is not available, including patients and other patient care needs such as specimen deliveries to the lab. The PSA is accountable to ensure Infection Prevention & Controls standards (PIDAC), department/hospital policies and procedures are being adhered to. Involved in quality assurance program and inspections by Supervisors and Clinical staff. Discretion applied to prioritize clinical needs/requests due to patient/unit/clinic activity. Here's What You'll Need Minimum 1 year related experience in a hospital. Good communication and interpersonal skills, good problem-solving abilities and flexibility. Ability to work both as a member of a team and independently. Must have verbal and written fluency in English. Must be able to meet the physical requirements of the job. Strong customer service orientation. Must successfully pass the PSA Skills Assessment. A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion. Here's What You'll Love A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. For more on why you'll love working at SickKids, visit our careers site. Employment type: Part time- 0.00FTE SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

What you’ll do

Maintain clean, safe, and comfortable patient rooms and treatment areas, including cleaning equipment, restocking supplies, and supporting meal service. Respond to patient and family needs, coordinate changing priorities with coworkers, and assist with patient or specimen transportation when needed.

Requirements

Requires at least one year of related hospital experience, strong communication and customer service skills, problem-solving ability, and flexibility. Candidates must be fluent in spoken and written English, able to meet the physical requirements, work independently and as part of a team, and pass the PSA Skills Assessment.

Benefits

• Employee Wellness Support
• Equity, Diversity, And Inclusion

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Problem-Solving
• Flexibility
• Teamwork
• Independent Work
• Customer Service
• Cleaning And Sanitation
• Infection Prevention And Control
• Supply Restocking
• Patient And Family Support
• Prioritization
• Equipment Maintenance
• English Fluency

Job areas

• Healthcare
• Customer Service & Support

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