Program Coordinator - Ontario MOH Cleft Lip and Palate/Craniofacial Paymaster Dental Program

Job summary

The Program Coordinator will act as a subject matter expert to support the Provincial Cleft Lip and Palate/Craniofacial Paymaster Dental Program. They are responsible for managing projects, improving operational efficiencies, and collaborating with internal and external stakeholders.

Job details

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice. When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World. Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare. Reporting to the Sr Clinical Manager, Dentistry Department, the Program Coordinator will act as a subject matter expert and be responsible for supporting the Provincial Cleft Lip and Palate/Craniofacial (CLP/CF) Paymaster Dental Program for all included Dental program sites in Ontario enhancing the efficiencies and operations of the program.The Program Coordinator roles will apply professional experience, and customer service skills to successfully resolve escalations and support proactive continuous improvement and transformation. The Program Coordinator will be the lead ongoing projects and process improvement initiatives in collaboration with stakeholders in the Provincial CLP/CF program and in the Provincial Council for Maternal and Child Health (PCMCH). They will also participate on the Provincial CLP/CF Operational Advisory Committee (OAC). Here's What You'll Get To Do Guidance, Influence and Leadership Develop, train and coach program teams supported by MOH CLP/CF funding Partner with management to promote teamwork and collaboration by sharing best practices. Partner with Finance partners to ensure processes are being followed and raise any issues in a timely manner Act as the main contact for external and internal stakeholders on all Paymaster related matters Identify opportunities for improvement in efficiency and effectiveness of processes and support the team through change management, learning and adapting new process. Participate in the development of policies and procedures to meet a strong control environment. Promote a positive working climate to foster the development of team spirit and high morale. Assist team with preparing and maintaining current standard operating procedures. Participate on the CLP/CF OAC Service Delivery and Operations Maintain SOPs and work instructions. Provide excellent customer service to all internal stakeholders, vendors, and colleagues. Resolve and support the team with any escalated inquiries in a timely manner. Process and prepare time sensitive and confidential invoices. Deliver on other assignments as required. Collaborate closely with stakeholders on projects and other tasks as required. Process Improvement Acting as the subject matter expert, you will be the lead on ongoing projects and process improvement initiatives within the Program Here's What You'll Need Minimum 5 years progressive dentistry related accounting experience Strong working knowledge of accounting principles Organized with demonstrated ability to prioritize effectively and meet deadlines in a fast-paced and changing environment Excellent communication, interpersonal, and customer service skills Self-starter and strong team player to learn from your leader and others and teach your peers and others. Ability to work independently with minimal supervision / direction Proficiency with MS Office applications with a focus on Excel is preferred Experience in report and data analysis is preferred. Experience in a health care setting required A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion. Here's What You'll Love A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others. A hospital that welcomes and focuses on Equity, Diversity, and Inclusion. The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World. Mentor, collaborate, and contribute to ongoing projects across departments. Tackle challenging, creative work at the forefront of AI and innovation. Access professional development and continued learning opportunities through internal or external programs. Build partnerships within and beyond the hospital. For more on why you'll love working at SickKids, visit our careers site. Employment Type Full-time 1 year contract 35 hours/week Hybrid working arrangement to be discussed SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion. If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially. Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance. Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application. Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications. All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.

What you’ll do

The Program Coordinator will act as a subject matter expert to support the Provincial Cleft Lip and Palate/Craniofacial Paymaster Dental Program. They are responsible for managing projects, improving operational efficiencies, and collaborating with internal and external stakeholders.

Requirements

Candidates must have a minimum of 5 years of progressive dentistry-related accounting experience and a strong working knowledge of accounting principles. Proficiency in MS Office, specifically Excel, and experience in a healthcare setting are required.

Benefits

• Employee wellness strategy • Professional development • Continued learning opportunities • Inclusive work environment

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• Policy development · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Coaching · Preferred
• Project management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dentistry related accounting
• Accounting principles
• Project management
• Process improvement
• Change management
• Customer service
• Data analysis
• Report writing
• MS Office
• Excel
• Communication
• Interpersonal skills
• Leadership
• Coaching
• Policy development

Job areas

• Healthcare
• Finance & Accounting
• Management & Leadership
• Administrative