Appointment Coordinator - Toyota Northshore

Job summary

The Appointment Coordinator manages service scheduling across multiple channels and coordinates with Service Advisors to optimize shop workflow. They also handle customer inquiries and maintain accurate vehicle records to ensure a seamless service experience.

Job details

Jim Pattison Toyota Northshore has an exciting opportunity for a Service Appointment Coordinator to join our dealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery. As an Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction. Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Tuesday to Saturday. Pay Range: $19.00 to $22.00 per hour, depending on experience. This role reports to the Service Manager of the dealership. A Day in the Life Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability Follow up with customers regarding appointment reminders, service updates, and vehicle status Manage the service drive schedule to optimize workflow and minimize customer wait times Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments Maintain accurate customer and vehicle records within the dealership management system Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach Support the Service team with administrative tasks as required to maintain smooth daily operations Follow all company policies, procedures, and safety standards Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment What We're Looking For Previous experience in a customer facing, administrative, or automotive service role is preferred Experience with dealership management systems or scheduling software is an asset Exceptional communication and interpersonal skills, both verbal and written Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment Detail oriented with a high degree of accuracy in data entry and record keeping Ability to remain calm, professional, and focused under pressure Ability to work effectively both independently and as part of a team Reliable, punctual, and dependable A valid BC Driver's License is required How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

What you’ll do

The Appointment Coordinator manages service scheduling across multiple channels and coordinates with Service Advisors to optimize shop workflow. They also handle customer inquiries and maintain accurate vehicle records to ensure a seamless service experience.

Requirements

Candidates should have previous experience in a customer-facing, administrative, or automotive service role. A valid BC Driver's License and the ability to pass a Driver's Abstract are required for this position.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment scheduling
• Customer service
• Communication
• Data entry
• Record keeping
• Organizational skills
• Problem solving
• Administrative support
• Interpersonal skills
• Time management
• Attention to detail
• Conflict resolution
• Professionalism
• Teamwork
• Record Keeping
• Workflow Management
• Organizational Skills
• Administrative Functions
• Valid Driver's License
• Automotive Services
• Customer Service
• Confidentiality
• Customer Communications Management
• Data Entry
• Dealership Management Systems
• Interpersonal Communications
• Operations
• Safety Standards
• Scheduling
• Setting Appointments
• Greeting Customers
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Transportation
• Appointment Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive