Hyundai Service Advisor

Job summary

The Service Advisor acts as the primary point of contact for customers, managing vehicle repair orders and communicating service needs between technicians and clients. They are responsible for greeting customers, preparing accurate quotes, and ensuring a positive, professional service experience.

Job details

Jim Pattison Hyundai Northshore is looking for an experienced Service Advisor to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly, professional, and positive experience. The ideal candidate is organized, customer-focused, and takes pride in providing great service while building strong relationships with our customers. Schedule: This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership’s operating hours. This role reports to the Parts & Service Manager of the dealership. A Day in the Life Greet Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times Manage customer complaints respectfully and promptly; escalate concerns when appropriate Conduct vehicle inspection walk-arounds before and after service appointments Maintain a tidy, presentable work space Ensure a high degree of confidentiality with company and customer information Participate in maintaining a supportive and engaging working environment Other administrative duties as assigned What We’re Looking For A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report Previous experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Strong customer-service skills with a friendly, approachable attitude Good data entry skills, with strong accuracy Detail-oriented, with the ability to multi-task and prioritize responsibilities Ability to stay calm and focused in a face-paced environment Reliable, punctual, and dependable Good written and spoken communication skills Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold What We Offer Competitive wages Comprehensive benefits package, including health, dental, and insurance Unlimited opportunities for advancement, growth, and development Manufacturer led training opportunities Access to exclusive corporate discount programs Recognition and rewards programs A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

What you’ll do

The Service Advisor acts as the primary point of contact for customers, managing vehicle repair orders and communicating service needs between technicians and clients. They are responsible for greeting customers, preparing accurate quotes, and ensuring a positive, professional service experience.

Requirements

Candidates must possess a valid BC Driver's license and a satisfactory Driver's Abstract. Previous experience in the automotive industry as a Service Advisor and proficiency with Microsoft Office are highly preferred.

Benefits

• Health insurance
• Dental insurance
• Insurance
• Manufacturer led training
• Corporate discount programs
• Recognition and rewards programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Detail-oriented · Preferred
• Vehicle Inspection · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive service advising
• Repair order documentation
• Vehicle inspection
• Communication skills
• Data entry
• Microsoft Office
• CDK One-Eighty
• Conflict resolution
• Multi-tasking
• Detail-oriented
• Time management
• Professionalism
• Relationship building
• Vehicle Inspection
• Administrative Functions
• Valid Driver's License
• Microsoft Word
• Microsoft Excel
• Automotive Industry
• Customer Service
• Confidentiality
• Data Entry
• Microsoft Outlook
• Multitasking
• Verbal Communication Skills
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Retail
• Transportation
• Administrative
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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