Product Advisor - Volvo Cars Surrey

Job summary

The Product Advisor is responsible for guiding customers through the entire vehicle purchase journey, from initial inquiry to final delivery. They must build rapport, conduct vehicle presentations, and manage sales leads using CRM tools to ensure a premium customer experience.

Job details

Introduction Jim Pattison Volvo Cars Surrey is seeking an experienced Product Advisor who is passionate about automotive sales and delivering an exceptional client experience. We are looking for a driven, personable, and tech-savvy professional with a strong understanding of the automotive industry and a proven ability to build meaningful customer relationships. As a Product Advisor, you will play a key role in guiding customers through their vehicle purchase journey—from understanding their needs and presenting the right products to providing an outstanding ownership experience. We are looking for someone who is confident, motivated, customer-focused, and committed to achieving sales excellence. Schedule: This is a full-time, permanent position of 40 hours per week. The regular work schedule may vary based on dealership requirements and may include weekend work schedule. Pay Range: Variable commission structure. This role reports to the Sales Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A day in the Life As a Product Advisor, you will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volvo Cars brand. Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries. Build rapport with customers to understand their needs and recommend suitable vehicle options. Conduct vehicle presentations and test drives. Present pricing, financing options, and assist in structuring deals in collaboration with management. Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships. Coordinate vehicle deliveries and ensure a seamless handover experience. Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends. Contribute to team success by maintaining a positive attitude and strong work ethic. Success in this role comes from consistent effort, strong follow up habits, and the ability to build trust with customers. What We're Looking For High school diploma or equivalent required. Eligible to obtain a VSA license. Must be available all days of the week, including evenings and weekends. Shifts will average 40 hours per week. Strong work ethic with a high level of energy and motivation to succeed. Excellent communication and interpersonal skills. Customer focused mindset with the ability to build rapport and trust. Highly organized with the ability to multi task and follow up consistently. Positive attitude and willingness to learn in a fast paced sales environment. Previous sales or customer service experience is a strong asset, but not required. What We Offer Competitive compensation plan with commission and bonus opportunities. We have premium products with highly effective prices at our high-volume location. Career growth opportunities within a large and well-established automotive group. Manufacturer and in-house training are provided. Exclusive access to vendor promotions, offers and purchase programs. Recognition and rewards program. Comprehensive benefits package. Amazing colleagues, great working environment, and a team building culture! How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

What you’ll do

The Product Advisor is responsible for guiding customers through the entire vehicle purchase journey, from initial inquiry to final delivery. They must build rapport, conduct vehicle presentations, and manage sales leads using CRM tools to ensure a premium customer experience.

Requirements

Candidates must have a high school diploma or equivalent and be eligible to obtain a VSA license. Strong communication skills, a customer-focused mindset, and the ability to work a flexible schedule including evenings and weekends are required.

Benefits

• Competitive compensation plan • Commission opportunities • Bonus opportunities • Career growth opportunities • Manufacturer training • In-house training • Vendor promotions • Recognition and rewards program • Comprehensive benefits package

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Negotiation · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred
• CRM Tools · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive sales
• Customer relationship management
• Vehicle presentation
• Test drives
• Financing knowledge
• CRM tools
• Lead management
• Communication skills
• Interpersonal skills
• Customer service
• Sales excellence
• Product knowledge
• Multi-tasking
• Follow-up habits
• Negotiation
• Product Knowledge
• Rapport Building
• Positivity
• Willingness To Learn
• Strong Work Ethic
• Automotive Sales
• Automotive Industry
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Sales
• Franchising
• Interpersonal Communications
• Market Trend
• Multitasking
• Presentations
• Relationship Building
• Sales Excellence
• Sales Management
• Team Building
• Technical Acumen

Job areas

• Sales
• Retail
• Customer Service & Support
• Product Advisor
• Sales Advisor
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel