Front Store Manager

Job summary

Manage front-store operations, including customer service, cash handling, inventory, pricing, merchandising, reporting, and staff supervision. Support sales and rentals of mobility and home health products while coordinating with pharmacy staff and local healthcare providers.

Job details

Company Overview The Langford Group operates four pharmacies across Ontario, with locations in Burlington, Brantford, and St. Thomas. We are dedicated to providing exceptional healthcare services and are always seeking passionate, results-driven professionals to join our dynamic team. Job description Remedy’sRx Northview is seeking a proactive, customer-centric Front Store Manager to lead retail store operations at our Brantford location. Key Responsibilities Oversee front-store retail operations, maintaining high standards of customer service, cleanliness, and store presentation. Manage cash handling, register opening/closing, daily sales reconciliation, deposits, and daily/weekly store reporting. Monitor and maintain over-the-counter (OTC) medication and retail stock levels. Conduct regular inventory audits, manage product returns, adjust retail pricing/labeling, and place orders with suppliers. Design and implement seasonal displays, promotions, and end-caps to drive retail foot traffic and sales growth. Supervise front-store staff ensuring smooth workflows and schedule adherence. Assist patients with mobility and home health products (e.g., walkers, scooters, daily living aids, compression/bracing) and oversee equipment rentals. Partner with the Seating & Mobility Specialists, Designated Pharmacy Manager, and Management team to implement mobility sales strategies. Foster strong relationships with local healthcare professionals (Occupational Therapists, Physical Therapists) and healthcare facilities (hospitals, long-term care, retirement homes). Ensure optimal stocking, pricing, and display organization for mobility products and home health merchandise. Participate in maintaining a healthy, safe and inclusive workplace. Other duties as assigned. Qualifications & Skills Previous experience in retail pharmacy or a healthcare setting is strongly preferred. Background or strong interest in home health care and mobility equipment is a major asset. Familiarity with pharmacy POS systems (e.g., Propel POS, McKesson) and office tools (Microsoft Office, Google Workspace). Outstanding verbal and written communication skills to connect with patients, healthcare providers, and vendors. Excellent time management, problem-solving, and organizational skills in a fast-paced environment. Ability to stand/walk for extended periods and occasionally lift or stock merchandise up to 20 lbs. Manual dexterity to operate standard retail equipment. Must be able to legally work in Canada. Flexibility to work 40 hours per week during pharmacy business hours including occasional evenings and weekends. We are committed to providing reasonable accommodation in accordance with the Ontario Human Rights Code. Please advise in your application if you require accommodation through the recruitment and/or hiring process. We thank all candidates who apply but only those selected for interviews will be contacted. This role is an existing vacancy and is open to qualified applicants. Our hiring process may include the use of artificial intelligence (AI) to support tasks such as application screening. Human decision-makers remain involved throughout the process.

What you’ll do

Manage front-store operations, including customer service, cash handling, inventory, pricing, merchandising, reporting, and staff supervision. Support sales and rentals of mobility and home health products while coordinating with pharmacy staff and local healthcare providers.

Requirements

Previous retail pharmacy or healthcare experience is strongly preferred, and experience or interest in home health care and mobility equipment is an asset. Candidates should have strong communication, organizational, time-management, and problem-solving skills, familiarity with pharmacy POS and office tools, and the ability to work 40 hours per week with occasional evening and weekend shifts.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations Management
• Customer Service
• Cash Handling
• Sales Reconciliation
• Inventory Management
• Product Ordering
• Pricing and Labeling
• Visual Merchandising
• Staff Supervision
• Scheduling
• Mobility Equipment Sales
• Home Health Products
• Equipment Rentals
• Healthcare Provider Relations
• Communication
• Time Management

Job areas

• Retail
• Management & Leadership
• Healthcare
• Sales
• Customer Service & Support