Account Service Representative

Job summary

The Account Service Representative is responsible for providing administrative and clerical support, including processing customer orders and managing EDI transactions. They also handle customer inquiries, maintain inventory records, and coordinate with internal departments to resolve order issues.

Job details

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives. Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Calgary, ON location. The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required. ABOUT THIS POSITION: DUTIES AND RESPONSIBILITIES: Computer entry of customer orders. Oversee EDI transactions on behalf of the client and customer. Advise and enforce client minimum order quantity guidelines. Advise and enforce order increments to ensure desired quantity is ordered based on client requirements. Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required. Maintain current knowledge of client promotional deals and advise customers accordingly. Advise and enforce pay terms by client as required. Handle customer inquiries, problems, and complaints. Convey back order information on behalf of client to their customers at time of order placement. Edit and enter customer returns once authorization has been received and process a credit as required. Communicate daily with clients to provide information as requested. Maintain and verify inventory, and forward to clients. Process client claims with carriers for any damages or loss while in transit to the customer. Enters and maintains contract and deals on behalf of the client if required. SKILLS REQUIRED: Ability to work independently and as a team member. Excellent verbal and written communication skills. Excellent customer service skills and pleasant telephone manner. Good interpersonal skills to liaise effectively with clients, customers, staff and management. Attention to detail. EDUCATION & EXPERIENCE: Minimum education required: Secondary school diploma. Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training. WHY WORK FOR US? Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits: Competitive salary based on candidates skills and experience. Day shift position, Monday to Friday. Medical, dental, disability, AD&D, and life insurance benefits. Pension plan. Paid sick days. Access to our EAP (Resources for Living) to better support our team. Years of service recognition awards. Company picnics. Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role. Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

What you’ll do

The Account Service Representative is responsible for providing administrative and clerical support, including processing customer orders and managing EDI transactions. They also handle customer inquiries, maintain inventory records, and coordinate with internal departments to resolve order issues.

Requirements

Candidates must have a secondary school diploma and at least 3 years of experience in customer service or a related field. Strong communication, interpersonal, and computer skills are required to effectively manage client accounts.

Benefits

• Medical insurance
• Dental insurance
• Disability insurance
• AD&D insurance
• Life insurance
• Pension plan
• Paid sick days
• Employee assistance program
• Years of service recognition awards
• Company picnics

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Clerical duties
• Administrative support
• Computer entry
• EDI transactions
• Inventory management
• Conflict resolution
• Communication skills
• Attention to detail
• Interpersonal skills
• Order processing
• Problem solving
• International Logistics
• Healthcare Industry Knowledge
• Ceridian Dayforce
• Minimum Order Quantity
• Animal Health
• Administrative Functions
• Third-Party Logistics
• Accounts Receivable
• Artificial Intelligence
• Management
• Clerical Works
• Customer Service
• Communication
• Confidentiality
• Employee Assistance Programs
• Leadership
• Interpersonal Communications
• Writing Systems
• Collections
• Customer Inquiries
• Detail Oriented

Job areas

• Logistics
• Customer Service & Support
• Administrative
• Healthcare
• Sales
• Account Service Representative
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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