Sales Associate

Job summary

Welcome customers, assess their mobile needs, and recommend suitable phones, plans, and accessories. Demonstrate products, process sales and activations, assist with service inquiries, maintain displays, stay informed about promotions, and work toward sales targets while supporting the store team.

Job details

Company Description The Mobile Shop is a dynamic, progressive wireless retailer that focuses on creating a fun and supportive work environment where team members can grow and do great work. As part of the Loblaw family of brands, The Mobile Shop offers shoppers a convenient and trusted place to purchase mobile phones, plans, accessories, and apps. The company has helped hundreds of thousands of customers across Canada get more value from their mobile products and services. With locations in over 173 grocery stores nationwide, highly trained Mobile Advisors provide in-person guidance, answer questions, and support a wide range of wireless service needs. Role Description This is a full-time, on-site Salesperson role based in Calgary, AB. The Salesperson will welcome customers, assess their mobile needs, and recommend suitable phones, plans, and accessories that align with their usage and budget. Daily tasks include demonstrating product features, explaining plan options, processing sales and activations, and supporting customers with billing or service inquiries. The role also involves maintaining product displays, staying current on carrier promotions and device features, and meeting individual and store sales targets. The Salesperson will work collaboratively with the store team to deliver an excellent customer experience and uphold company policies and standards. Qualifications Strong customer service and interpersonal skills, with the ability to build rapport and communicate clearly with diverse customers. Sales and retail experience, including comfort with suggesting products, handling objections, and closing sales. Basic technical aptitude and interest in mobile devices and wireless services, with the ability to learn product and plan details quickly. Organizational and time-management skills to handle multiple customers, tasks, and priorities efficiently in a busy store environment. Ability to work on-site in Calgary, AB, including evenings, weekends, and holidays as required. Reliable, self-motivated, and comfortable working both independently and as part of a team. Previous experience in telecommunications or consumer electronics retail is an asset. High school diploma or equivalent; post-secondary education in business or a related field is an advantage.

What you’ll do

Welcome customers, assess their mobile needs, and recommend suitable phones, plans, and accessories. Demonstrate products, process sales and activations, assist with service inquiries, maintain displays, stay informed about promotions, and work toward sales targets while supporting the store team.

Requirements

Candidates should have strong customer service and communication skills, retail sales experience, basic technical aptitude, and the ability to manage competing priorities. A high school diploma or equivalent is required; telecommunications or consumer electronics experience and post-secondary education in business or a related field are assets.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Objection Handling · Preferred
• Organization · Preferred
• Sales · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Sales
• Rapport Building
• Objection Handling
• Closing Sales
• Product Demonstration
• Mobile Device Knowledge
• Wireless Services Knowledge
• Organization
• Time Management
• Problem Solving
• Teamwork
• Customer Needs Assessment
• Sales Target Achievement

Job areas

• Sales
• Retail
• Customer Service & Support

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