Guest Services Assoc

Job summary

The associate is responsible for managing guest check-ins, check-outs, and inquiries while maintaining a professional front desk environment. They coordinate with other hotel departments to ensure guest needs are met and handle billing and reservation logs accurately.

Job details

Be the reason a guest's day gets better. At Old House Hotel & Ohspa, we believe exceptional hospitality starts with exceptional people. We are looking for a Guest Services Associate who is passionate about creating memorable guest experiences and takes pride in making every guest feel welcome, valued, and at home. As a Guest Services Associate, you will be one of the first and last people our guests interact with during their stay. Whether you're checking in a family on vacation, welcoming a guest travelling with their four-legged companion, assisting with special requests, or helping solve a challenge, you'll play an important role in creating an outstanding experience from arrival to departure. If you thrive in a fast-paced environment, enjoy connecting with people, and can confidently balance guest service, problem-solving, and administrative responsibilities, we'd love to hear from you. What You'll Do * Welcome guests in a warm, professional, and service-focused manner. * Complete guest check-ins and check-outs accurately and efficiently. * Respond promptly to guest inquiries, requests, and concerns. * Coordinate with Housekeeping, Maintenance, and other departments to support guest needs. * Process payments, deposits, and billing transactions accurately. * Maintain guest accounts, reservations, and communication logs. * Promote hotel services, amenities, and upgrades when appropriate. * Complete shift balancing, reporting, and front desk checklists. * Maintain a clean, organized, and professional front desk environment. * Protect guest privacy and confidentiality at all times. * Contribute positively to a collaborative and supportive team culture. What We're Looking For * Minimum one year of guest service or hospitality experience preferred. * Strong customer service and relationship-building skills. * Excellent verbal and written communication abilities. * Strong organizational and multitasking skills. * Proven attention to detail and accuracy. * Ability to remain calm and professional in a fast-paced environment. * Comfortable learning hotel systems and front office technology. * Reliable, punctual, and flexible. * Available to work a variety of shifts, including days, evenings, weekends, and holidays. * Applicants must be legally entitled to work in Canada. Why Join Old House Hotel & Ohspa? At Old House Hotel & Ohspa, we are proud to offer more than just a job. We offer a workplace where team members are respected, supported, and encouraged to grow. We believe in collaboration, open communication, and creating a positive environment for both our guests and our team. We offer: * Competitive wages * Group benefits eligibility * Employee discounts * Training and development opportunities * A supportive team environment * The opportunity to work in one of the Comox Valley's most recognized hospitality destinations Apply today and discover why so many of our team members choose to make Old House Hotel & Ohspa their home away from home.

What you’ll do

The associate is responsible for managing guest check-ins, check-outs, and inquiries while maintaining a professional front desk environment. They coordinate with other hotel departments to ensure guest needs are met and handle billing and reservation logs accurately.

Requirements

Candidates should ideally have at least one year of hospitality experience and strong communication and organizational skills. Flexibility to work various shifts, including weekends and holidays, and legal authorization to work in Canada are required.

Benefits

• Competitive wages
• Group benefits eligibility
• Employee discounts
• Training and development opportunities
• Supportive team environment

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Verbal Communication
• Written Communication
• Organization
• Multitasking
• Attention To Detail
• Problem Solving
• Administrative Skills
• Hotel Systems
• Front Office Technology
• Billing Transactions

Job areas

• Hospitality
• Customer Service & Support
• Administrative