Client Service Administrator

Job summary

The Client Service Administrator serves as the primary point of contact for clients, providing a welcoming environment and navigating them to appropriate services. Additionally, the role supports center operations through administrative tasks such as data entry, scheduling, and managing incoming communications.

Job details

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team! Salary: $26.27 to $27.99 per hour (Grid 5, Health Sciences Association Community Bargaining Agreement) Status: Full-Time, Permanent Hours of Work: 36 Hours per week Location: This position will work at both our Kamloops Offices, located at 795 Tranquille Road (North location) and 210 - 450 Lansdowne Street (South Location) Fluency in French is considered a strong asset. Candidates who are fluent in French may be given preference. The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources. The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required. Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Careers at Open Door Group [https://www.opendoorgroup.org/about-us/careers-at-open-door-group] Why Open Door Group? Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual. Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career. Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community. What you bring to the position: * Ability to communicate effectively, both verbally and in writing. * Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure. * Ability to work independently and in cooperation with others. * Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service. * Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents. Qualifications: * Grade 12; * Office Administration Certificate; * Non-Violent Crisis Intervention Training (can be acquired after hire); * Recent, related experience of one year; * Or an equivalent combination of education, training, and experience; * Or other qualifications determined to be reasonable and relevant to the level of work. * Must pass a criminal background check. Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org Only shortlisted candidates will be contacted. Thank you for your interest in joining the Open Door Group team!

What you’ll do

The Client Service Administrator serves as the primary point of contact for clients, providing a welcoming environment and navigating them to appropriate services. Additionally, the role supports center operations through administrative tasks such as data entry, scheduling, and managing incoming communications.

Requirements

Candidates must have a Grade 12 diploma, an Office Administration Certificate, and at least one year of recent, related experience. Proficiency in Microsoft Office and the ability to pass a criminal background check are also required.

Benefits

• Comprehensive 100% employer-paid benefits package
• Municipal Pension Plan
• Employee and Family Assistance program
• Professional development fund

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Scheduling
• Communication
• Conflict resolution
• Microsoft Office Suite
• Adobe Acrobat Pro
• Administrative support
• Interpersonal skills
• Time management
• Problem solving
• Record keeping
• Workplace Inclusivity
• Office Administration
• Composure
• Ability To Meet Deadlines
• Technology Ecosystems
• Administrative Functions
• Compassion
• Microsoft Excel
• Adobe Acrobat
• Customer Service
• Computer Hardware
• Cooperation
• Crisis Intervention
• Data Entry
• Document Formatting
• French Language
• Health Sciences
• Microsoft Outlook
• Microsoft Office
• Operations
• Web Navigation
• Setting Appointments

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Client Service Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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