Triage Quality Specialist (PT/OT)

Ottawa, ON
On-site
Posted Oct 26, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 4+ years
Minimum education: Master’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide quality assurance support for OWN programs related to musculoskeletal injuries and help ensure quality reporting and operations across hospital partners. Analyze program metrics, support performance outcomes, and collaborate with stakeholders to advance program goals and resolve clinical disputes.

Job details

About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve. Position Information The role is part of the Operations Team of the Ontario Workers Network (OWN). The Triage Quality Specialist is a key member of the OWN team that is responsible for ensuring quality reporting and operations of Hospital Partners within OWN. Providing quality reporting and health services for injured workers that are serviced through the OWN Specialized Care Program is essential to the performance of the network. This position will provide quality assurance support for OWN programming related to MSK injuries and programs. The home base for this position is the Civic Campus. Rotation/Shifts Days, 8 hour shifts. For information purposes only - The Hospital reserves the right to change. Basic Requirements Master's degree in Physiotherapy OR Occupational Therapy recognized by the College of Physiotherapists of Ontario (CPO) or Master's degree in Occupational Therapy OR equivalent program recognized by the College of Occupational Therapists of Ontario (COTO); Successful completion of registration and examination process for physiotherapy as set by the College of Physiotherapists of Ontario (CPO) or College of Occupational Therapists of Ontario COTO); Membership of the Canadian Physiotherapy Association or of the Canadian/ Ontario Occupational Therapists Association; Working knowledge of regulatory standards set by licensing board (CPO) or set by the (COTO) licensing board; Minimum of 4 years of experience working as a Physiotherapist or Occupational Therapist (or equivalent); Minimum of 3 years of recent and relevant experience with WSIB Specialty Programs; Demonstrated experience in analyzing key metrics, guiding program performance outcomes and facilitating program goals; Demonstrated experience facilitating consensus building, resolving clinical disputes and stakeholder collaboration; Experience writing extensive reports (e.g.: Independent Examinations, Motor Vehicle Accident Assessment and Treatment Reports, Long Term Disability Reports); Moderate ability to use multiple computer systems; Excellent written and verbal communication skills; Proficient with Microsoft Office; Advanced problem solving and critical thinking skills; Ability to work well within a multidisciplinary team; Experience in adult rehabilitation, adult education, and quality management; Must be eligible to work in Canada. Preferred Qualifications Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced). The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients. Click here for additional information on The Ottawa Hospital's language proficiency levels. What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones. We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives. Interested? Apply today! If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted. The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca.

What you’ll do

Requirements

Requires a recognized master's degree in Physiotherapy or Occupational Therapy, current professional registration, and at least four years of relevant clinical experience, including three recent years with WSIB Specialty Programs. Candidates must also have experience in performance analysis, stakeholder collaboration, extensive report writing, adult rehabilitation and education, and quality management.