Director, Pension Administration

Job summary

Lead a team of more than 60 pension professionals and oversee pension systems, member and employer services, and national services to meet or exceed service objectives. Collaborate across departments and with clients, trustees, unions, and regulators while advancing strategic planning, risk management, business development, and operational projects.

Job details

Position Objective PBAS is seeking a results-oriented leader with demonstrated leadership and management experience to shepherd our pension business into the next generation of plan administration and member experience. The successful candidate will set strategy, direct its execution, and proactively adjust course as necessary. This position reports to the Vice President. Key Responsibilities Lead, motivate, and inspire a diverse team of 60+ pension administrators, analysts, and managers across Canada. Direct and support the pension systems and member, employer, and national services units, ensuring service level objectives are achieved or exceeded under tight time constraints. Collaborate regularly with the: Actuarial and finance teams, ensuring membership data is processed, organized, and presented in a timely manner in accordance with applicable requirements. Governance team, ensuring administration activities adhere to all policies and regulations. Information technology team, ensuring administration tools continue to meet the needs of administrators, trustees, and plan members. Play a central role in client-facing account management and plan governance activities. Work to advance corporate strategic planning, risk management, and business development efforts. Represent PBAS on pension industry advisory committees (FSRA, MEBCO, Ministry of Finance, etc.). Communicate regularly with plan members, trustees, participating employers, Union representatives, and regulatory bodies across Canada. Develop comprehensive work and resource plans, schedules, and project estimates; prepare detailed reports on administration activities; and support the President with special projects, as required. Application Requirements Degree, diploma, or relevant education and 10+ years of experience in defined benefit pension administration (preference given to multi-employer). Broad knowledge of pension legislation across Canada. Experience working in a unionized environment, including the application of collective agreements and collaboration with union representatives. Proven project management expertise, with the ability to balance multiple competing priorities. Experience in creating and managing operational budgets. Proficiency in pension administration systems, content management software, and MS Office. Exceptional interpersonal and communication skills (written, verbal, and presentation). An ability to work both independently and in highly collaborative team environments. Intellectual curiosity and the confidence to constructively challenge the status quo. An actuarial designation, CEBS, or similar credential is an asset. Fluency in French is highly desirable.

What you’ll do

Lead a team of more than 60 pension professionals and oversee pension systems, member and employer services, and national services to meet or exceed service objectives. Collaborate across departments and with clients, trustees, unions, and regulators while advancing strategic planning, risk management, business development, and operational projects.

Requirements

Requires a degree, diploma, or relevant education and at least 10 years of defined benefit pension administration experience, broad knowledge of Canadian pension legislation, and experience in unionized environments. Candidates should bring project management and budgeting expertise, proficiency with pension administration systems and Microsoft Office, and strong communication skills; an actuarial designation, CEBS or similar credential, and French fluency are assets.

Listed skills

• Leadership · Preferred
• Project management · Preferred
• Risk Management · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pension Administration
• Leadership
• Team Management
• Strategic Planning
• Project Management
• Pension Legislation
• Risk Management
• Operational Budgeting
• Client Account Management
• Plan Governance
• Stakeholder Communication
• Collective Agreement Administration
• Pension Administration Systems
• Content Management Software
• Microsoft Office
• Resource Planning

Job areas

• Management & Leadership
• Finance & Accounting
• Administrative
• Customer Service & Support