guest service agent
Education: No degree, certificate or diploma. Work setting: Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and sa…
- On-site
- Halifax, NS
- Posted Sep 6, 2026
- Apply by Sep 20, 2026
- 2 positions
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Job summary
Education: No degree, certificate or diploma. Work setting: Hotel, motel, resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Computer and technology knowledge: Word processing software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Criminal record check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Flexibility. Judgement. Organized. Reliability. Team player. Resourcefulness. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Employment terms options: Evening. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Registered Retirement Savings Plan (RRSP). Long term benefits: Long-term care insurance. Other benefits: Other benefits. Team building opportunities. Parking available. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Does not require Canadian work experience.
Benefits
• Dental plan • Disability benefits • Health care plan • Paramedical services coverage • Vision care benefits • Group insurance benefits • Registered Retirement Savings Plan (RRSP) • Long-term care insurance • Other benefits • Team building opportunities • Parking available
Listed skills
- FilingPreferred
- CleaningPreferred
- InterpersonalPreferred
- HousekeepingPreferred
- HealthPreferred
- ClientPreferred
- safetyPreferred
- ProcessPreferred
- complaintsPreferred
- Team buildingPreferred
- CustomerPreferred
- BookkeepingPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Additional information Security and safety Criminal record check Work conditions and physical capabilities Attention to detail Fast-paced environment Standing f
Additional details
- Minimum education
- College diploma
- Apply by
- Sep 20, 2026