Kettle Area Team Lead (Daytime)

Job summary

The Area Team Lead oversees multiple Christmas Kettle locations, ensuring volunteers are supported and donations are handled securely. They are responsible for coordinating logistics, managing volunteer schedules, and maintaining accurate reporting for the campaign.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose Summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Area Team Lead position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. KEY RESPONSIBILITIES: Incumbent may perform all, some, or similar range of duties as below: Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign. Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset. Ensure all Kettle donations are delivered to secure location at shift completion. Communicate daily issues and supply deficiencies to City/Assistant Coordinator. Orient and remind volunteers on proper Kettle handling and duties as required. Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign. Participate in the recruitment of new volunteers. Visit locations during shift changes and intermittently. Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis). • Remain at the Kettle for the full shift (until relieved), ensuring security of donations received. • Respond to questions/queries from potential donors regarding SA ministries and programs. Perform other job-related duties as assigned. FINANCIAL AND MATERIALS MANAGEMENT: • Collect donations and petite cash and ensure donations are always kept secure. Working Conditions: • Work environment is typically in malls/stores • Standing for long periods will be required and exposure to cold weather Qualifications and Education Requirements: Some high school coursework, completion of high school is an asset. Experience: • A minimum of one year of related experience or working in customer service. • Money handling experience is an asset. • Related experience is an asset. Skills/Capabilities Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate). A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required. Valid driver’s licence and a reliable vehicle required. Enthusiastic Team Player with excellent communication and interpersonal skills. Able to lift 9 to 12 kgs (20 – 25 lbs). Strong customer service skills; enjoy liaising and working with people of all ages and abilities. Willingness to be flexible and work well under pressure with daily timelines and changing priorities. Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information. This is a seasonal fixed term position to December 24, 2025. Hours are 40 per week. Target pay rate is $22.00 per hour. Compensation: The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The Area Team Lead oversees multiple Christmas Kettle locations, ensuring volunteers are supported and donations are handled securely. They are responsible for coordinating logistics, managing volunteer schedules, and maintaining accurate reporting for the campaign.

Requirements

Candidates should have at least one year of customer service or related experience and possess a valid driver's license with a reliable vehicle. The role requires the ability to lift 20-25 lbs and a commitment to the mission and values of The Salvation Army.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Logistics Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• record keeping · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Team leadership
• Volunteer management
• Money handling
• Communication
• Interpersonal skills
• Conflict resolution
• Time management
• Record keeping
• Logistics support
• Safety compliance
• Problem solving
• Flexibility
• Attention to detail
• Influencing Skills
• Team Leadership
• Enthusiasm
• Interpersonal Communications
• Customer Service
• Confidentiality
• Lifting Ability
• Materials Management

Job areas

• Social Services
• Customer Service & Support
• Management & Leadership
• Retail
• Area Team Leader
• Volunteer
• Unclassified Unit Group
• Unclassified Detailed Occupation
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