Casual Shelter Support Worker

Job summary

Maintain a safe and secure shelter environment by monitoring residents, conducting checks, responding to crises, and completing intake, discharge, and documentation procedures. Support residents through case management, goal setting, programming, community check-ins, advocacy, and coordination with families, agencies, funders, and other stakeholders.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: Residential Worker B provides a safe and secure environment for residents and visitors Accountabilities The incumbent may perform all, some, or similar duties to the listed below: Characteristic Job Duties The incumbent is responsible for the following range of job duties, typical of the job class: Monitors the environment and clients/residents to ensure safety and security; completes Regular client/resident status checks and room searches as required Develops and implements case management of assigned clients/residents; assists Clients/residents in establishing goals, monitoring progress, and prepares discharge plan Maintains and updates all appropriate documentation (including in-out and incident log books) related to clients/residents and initiates any new documentation Complete all reports required by the funder and The Salvation Army Coordinates and facilitates resident programming as required Performs intake and discharge procedures for clients/residents as assigned Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required Distributes funds to residents in accordance with established policies guidelines Engages in the development of inter-personal relationships that promote dignity and respect Performs required scheduled check-ins of residents on passes in community; escorts residents in the community when necessary and monitors behavior Liaises with Police, funders, court personnel, community agencies, families, and other staff members Provides orientation to newly hired staff, volunteers, students Attends 4 mandatory in-person staff meetings a year Performs other duties as assigned NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. Health & Safety The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to: Physical attacks by others Exposure to infectious diseases Exposure to bodily fluids and bodily waste Sharp objects Other dangerous situations Working Conditions The incumbent’s work environment is typically in a shelter and/or in treatment facilities. The Incumbent Will Work Under The Following Disagreeable Conditions Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyle Exposure to drugs and alcohol Education, Experience, AND Qualifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening. Education, Qualifications And Certifications Addictions Counselling Courses Social services Diploma or related Diploma or Degree Experience And Knowledge Minimum one year Experience in frontline social service work Skills And Capabilities The performance of the job requires high amounts of keyboarding/Manual record keeping, and occasionally lifting/packing clients/residents property/personal effects and engaging in recreational activities. The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking and reading. Ability to work in a fast paced environment, to meet deadlines and cope with stressful situations. This is for a casual position. Compensation The target hiring range for this position is $23.12 to $23.48 with a maximum of $23.83. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Maintain a safe and secure shelter environment by monitoring residents, conducting checks, responding to crises, and completing intake, discharge, and documentation procedures. Support residents through case management, goal setting, programming, community check-ins, advocacy, and coordination with families, agencies, funders, and other stakeholders.

Requirements

Applicants should have at least one year of frontline social service experience and coursework in addictions counselling, or a diploma or degree in social services or a related field. They must support The Salvation Army’s mission, comply with health and safety requirements, pass required background screening, and be able to work effectively in a fast-paced, stressful environment.

Listed skills

• crisis intervention · Preferred
• case management · Preferred
• Emotional support · Preferred
• Multitasking · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Monitoring
• Case Management
• Crisis Intervention
• Emotional Support
• Advocacy
• Intake and Discharge Procedures
• Documentation and Record Keeping
• Resident Programming
• Safety and Security Monitoring
• Interpersonal Communication
• Active Listening
• Observation
• Multitasking
• Stress Management
• Community Liaison
• Deadline Management

Job areas

• Social Services
• Security & Safety