Front Line Worker

Job summary

Provide front-line support to Centre clients, including assessing needs, monitoring client goals, completing intake and discharge procedures, and connecting clients with appropriate resources. Maintain facility safety and security, respond to emergencies, document incidents and service activity, and assist with support and housekeeping duties.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents. Accountabilities Client Services Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager Complete accurate intake and discharge procedures with the clients as needed Provide emergency assistance, as required and appropriate, e.g. meals and clothing Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing Attend staff meetings and case conferences prepared to offer information regarding clients and service issues Safety & Security Implement appropriate emergency procedures as necessary Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary Ensure that Centre residency guidelines are enforces impartially Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess) Provide emergency backup for other Centre services/programs Do rounds and security checks as indicated by Shift Statement of Duties Support Services Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.) Checks facilities on rounds and notes maintenance concerns to the Manager Attends to any housekeeping duties, as indicated by service and shift duty list Participate in planning and evaluating services provided by the Centre and in any revision of the service/program Attend to duties outlined by program and Shift Statement of Duties Health and Safety Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected Physical Effort Frequent amount of standing, walking, sitting, keyboarding CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None MANAGERIAL/Technical Leadership RESPONSIBILITY Director of Program Working Conditions May deal with angry and abusive clients May encounter verbal abuse May deal with bed bugs May be required to deal with client overdose and other medical situations The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. Education, Qualifications And Certifications Relevant post-secondary education in social work or related field Experience And Skilled Knowledge Requirements Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience Knowledge of client community Knowledge of community resources Experience administering Narcan and/or Narcan training a strong asset Skills And Capabilities (examples Provided Below) Effective communication, both oral and written Effective interpersonal skills Some computer skills in word processing and database Bilingual (English and French) an asset Must supply a current Clear Police Reference Check for Vulnerable Sector Compensation The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Provide front-line support to Centre clients, including assessing needs, monitoring client goals, completing intake and discharge procedures, and connecting clients with appropriate resources. Maintain facility safety and security, respond to emergencies, document incidents and service activity, and assist with support and housekeeping duties.

Requirements

Relevant post-secondary education in social work or a related field is required, along with 1–3 years of experience supporting people with addictions and/or mental health issues; student placement may substitute for work experience. Candidates should have knowledge of community resources, communication and interpersonal skills, basic computer skills, and a current Vulnerable Sector Police Reference Check; Narcan experience or training is an asset.

Listed skills

• client advocacy · Preferred
• record keeping · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Intake And Discharge
• Client Needs Assessment
• Case Monitoring
• Community Resource Referrals
• Client Advocacy
• Crisis Response
• Facility Security
• Emergency Procedures
• Incident Reporting
• Record Keeping
• Oral And Written Communication
• Interpersonal Skills
• Database Skills
• Narcan Administration

Job areas

• Social Services
• Customer Service & Support
• Security & Safety

More jobs from The Salvation Army in Canada