Kettle Runner - Temporary

Job summary

Oversee Christmas kettle locations in an assigned area, including delivering and collecting kettles and supplies, supporting and orienting volunteers, and checking that site safety procedures are followed. Secure donations, troubleshoot equipment issues, respond to volunteers and site hosts, and submit accurate timesheets and mileage reports.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Runner position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. Key Responsibilities Incumbent may perform all, some, or similar range of duties as below. Be a positive and outgoing representative of The Salvation Army Okanagan Central. Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset Ensure all Kettle donations are delivered to secure location at shift completion Communicate daily issues and supply deficiencies to Volunteer and Kettle Coordinator Provide training to and the orientation of volunteers assuring proper Kettle handling and duties as required Delivers and picks-up kettles and/or supplies to kettle sites daily as required. Make scheduled and unscheduled safety checks at kettle sites assuring policies and protocols are adhered to. Troubleshoots issues with kettle stands and tap devices, e.g. kettle hardware, battery issues, etc. Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis) Respond to questions/queries from volunteers and site hosts. Perform other job-related duties as assigned. Financial And Materials Management Collect donations in accordance with policies and procedures ensuring donations are always kept secure. Working Conditions Work environment is a typical office environment and typically in malls/stores Education And Experience Qualifications Qualifications and education requirements: Some high school coursework, completion of high school is an asset Experience A minimum of one year of related experience or working in customer service Money handling experience is an asset Related experience is an asset. Skills/capabilities Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports. Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Be a positive and outgoing representative of The Salvation Army Okanagan Central. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate). A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills Enthusiastic Team Player with excellent communication and interpersonal skills Able to lift 9 to 12 kgs (20 – 25 lbs.) Strong customer service skills; enjoy liaising and working with people of all ages and abilities Willingness to be flexible and work well under pressure with daily timelines and changing priorities Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information. Compensation The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Oversee Christmas kettle locations in an assigned area, including delivering and collecting kettles and supplies, supporting and orienting volunteers, and checking that site safety procedures are followed. Secure donations, troubleshoot equipment issues, respond to volunteers and site hosts, and submit accurate timesheets and mileage reports.

Requirements

Some high school coursework is required, with high school completion considered an asset, along with at least one year of related or customer service experience. Candidates need a valid driver's license, a reliable vehicle, satisfactory background and driver's record checks, basic to intermediate computer skills, strong communication and customer service abilities, and the ability to lift 9–12 kg.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred
• report preparation · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Interpersonal Skills
• Volunteer Training
• Donation Handling
• Cash Handling
• Microsoft 365
• Data Entry
• Report Preparation
• Problem-Solving
• Time Management
• Confidentiality
• Teamwork
• Flexibility
• Driving
• Safety Compliance

Job areas

• Logistics
• Customer Service & Support
• Social Services
• Security & Safety