Residential Support Worker

Job summary

Provide person-centered support to shelter residents, assisting with admissions, daily needs, medication distribution, meals, referrals, and resident goals. Maintain a safe and welcoming facility, respond to emergencies and conflicts, complete confidential records, and support daily shelter operations.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description Position Purpose summary: Residential Support Worker contributes to a safe, welcoming, and supportive environment for individuals accessing services at the Halifax Centre of Hope. As part of a multidisciplinary team, the incumbent provides resident support, promotes safety and well-being, and assists with the daily operation of the Emergency Men’s Shelter program in alignment with The Salvation Army's Mission, Vision, Values, and policies. Key Accountabilities Provide trauma-informed, person-centered support that promotes safety, dignity, choice, empowerment, and housing stability. Support residents with admissions, daily living needs, medication distribution, mail, meal services, and referrals to community resources. Build positive relationships with residents, staff, and community partners to support resident goals and well-being. Maintain a safe, secure, and respectful environment by monitoring building access, conducting security checks, and responding to emergencies, crises, conflicts, and behavioral concerns. Operate security, communication, and emergency response systems in accordance with organizational policies and fire safety procedures. Complete accurate, timely, and confidential documentation, reports, statistics, shift communications, and other administrative records. Respond to inquiries of services and donations, and maintain operational documentation as required. Assist with facility operations by maintaining clean, safe, and welcoming spaces, reporting maintenance concerns, and supporting the receipt, storage, and distribution of supplies and donations. Maintain workspaces, equipment, and supplies in an organized and operational condition. Participate in team meetings, training, committees, quality improvement initiatives, and other duties assigned. Working Conditions EMERGENCY MEN’s Shelter. Working environment is typically in the corps building in generally agreeable conditional and some outdoor duties. Some work over weekends and evenings may be requiredAbility to lift up to 30 lbs.May deal with upset people or challenging behaviors Education, Qualifications And Certifications Diploma or certificate in Human Services, Social Services, Community Support, or a related field, or an equivalent combination of education, training, and experience. Current NVCI, ASIST, Standard First Aid, and medication administration training are assets; successful candidates may be required to obtain and maintain these certifications within six months of hire. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion. Experience And Skilled Knowledge Requirements One to three years of experience in supportive housing, homelessness services, shelter services, mental health, addictions, or a related community-based setting preferred. Knowledge of homelessness, supportive housing, mental health, substance use, harm reduction, crisis intervention, and community resources. Proficiency with Microsoft Office and electronic documentation systems. Skills And Capabilities Strong interpersonal, communication, conflict resolution, documentation, and organizational skills. Ability to build respectful, professional relationships with individuals experiencing complex life circumstances. Ability to work independently and collaboratively in a fast-paced environment. Demonstrated commitment to confidentiality, professional boundaries, equity, diversity, inclusion, and trauma-informed practice. Compensation The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Provide person-centered support to shelter residents, assisting with admissions, daily needs, medication distribution, meals, referrals, and resident goals. Maintain a safe and welcoming facility, respond to emergencies and conflicts, complete confidential records, and support daily shelter operations.

Requirements

A diploma or certificate in human services, social services, community support, or a related field is required, or an equivalent combination of education, training, and experience. One to three years of related community-based experience is preferred, along with knowledge of homelessness, mental health, substance use, harm reduction, crisis intervention, and community resources.

Listed skills

• safety monitoring · Preferred
• crisis intervention · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Documentation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trauma-Informed Support
• Person-Centered Care
• Resident Support
• Crisis Intervention
• Conflict Resolution
• Medication Administration
• Safety Monitoring
• Emergency Response
• Documentation
• Communication
• Interpersonal Skills
• Organization
• Confidentiality
• Professional Boundaries
• Harm Reduction
• Microsoft Office

Job areas

• Social Services
• Security & Safety
• Healthcare
• Customer Service & Support

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