Senior Field Specialist, Managed Services (12-month contract)

Toronto, ON
On-site
Posted Oct 17, 2026
1 position

$70,242–$87,797 / year

Opens an external site

Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Oversee and support IT operations, network security, communications systems, and connected equipment across multiple Greater Toronto Area locations. Resolve technical issues, assess and upgrade systems, support new technology implementations, and train staff on tools such as Office 365 and mobile devices.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose Summary: The Senior Field Specialist, Managed Services supports and manages IT infrastructure and end-user systems across The Salvation Army (TSA) locations, ensuring availability, performance, and security. The role involves hands-on technical support, system upgrades, and collaboration with stakeholders to align IT solutions with organizational goals. This role is a critical part of the MIT team, which is focused on empowering TSA by saving frontline teams time and enhancing the quality of service through smart, reliable technology. This is a temporary, fixed-term 12-month contract position. Key Accountabilities: Provide direction and oversight to all IT (Information Technology) operations, network security and Communications systems for multiple TSA locations in GTA area Support the technology operations and the implementation of new IT systems, network, and policies in accordance with The Salvation Army standards Inspect and identify the use of technological equipment and software to ensure functionality and efficiency. This includes determining an appropriate course of action from initial hardware assessment to recommending the need for upgrades, configurations, repairs, or purchase of new systems/equipment when appropriate Manage and support all network connected systems for the multiple sites (that may include all Security and Door Controls) Respond and resolve requests related to technical or non-technical issues on a timely manner, adhering to TSA incident management process and policies Provide training on information technologies, including but not limited to Office 365, mobile devices, and other technical equipment. Education, Qualifications, and Experience: Completion of a diploma or university degree in computer science, engineering or relevant field Minimum five (5) years of experience in implementation and support of IT systems Must possess a valid driver’s license, vehicle and have a clean driving record The ability and willingness to drive to the sites in the GTA Sound understanding of computer systems (hardware/software), networks etc. Strong sense of integrity with professional ethics Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change Compensation: The target hiring range for this position is $70,241.60 to $87,796.80 with a maximum of $105,372.80. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

Requirements

A diploma or university degree in computer science, engineering, or a related field and at least five years of experience implementing and supporting IT systems are required. Candidates must have a valid driver's license, a vehicle, a clean driving record, and the ability and willingness to travel to GTA sites, along with sound computer and network knowledge and strong professional ethics.