Shelter Worker Casual

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description POSITION PURPOSE SUMMARY: The role provides administrative, and facility support to the shelter clients. Accountabilities The incumbent may perform all, some, or similar range of duties. Select and complete items from cleaning and organizing list provided. Assists with daily operations, laundry, food services prep, light cleaning. Complete client-related administrative tasks as required. Provide advice, guidance and support to clients when contacted for assistance. First contact for all situations not requiring immediate 911 assistance. Log and report all incidents to staff. Provides support to clients and staff in program delivery. Consistently demonstrates respect and empathy for all clients. Maintains availability for personal, practical, and moral support. Accurately records relevant information to support staff. Liaises with referral sources and other external agencies as needed. Ensures ongoing enforcement of policies. Accurately records and reports any tenant information relevant employees. Creates and revises documents to support the program. Performs other work-related duties as assigned. Working Conditions The incumbent’s work environment is typically in a shelter. This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation. The incumbent will work under the following disagreeable conditions: Isolation Monotony Odors Stressful situations, including dealing with erratic and sometimes antagonistic behavior Verbal abuse Work schedule affecting lifestyle Exposure to bodily fluids, bodily waste Exposure to drugs and alcohol The incumbent may have little to no travel required. The incumbent carries a pager/walkie talkie and will work shifts. The job incumbent may be exposed to the risk of minor to moderate injury or illness due to: Physical attacks by others Exposure to infectious diseases Exposure to bodily fluids Sharp objects Other dangerous situations Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds. Education, Experience And Qualifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered. Education, Qualifications And Certifications Completion of high school diploma. Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired. Alternative combination of education and experience might be considered. Experience And Knowledge At least one year of experience, preferably in social setting required. Skills And Capabilities Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. The incumbent will have good verbal and non-verbal communication skills. Strong understanding of professional boundaries when working with a vulnerable population Patience and ability to deescalate situations. Strong service ethic and a friendly disposition with the public. Adaptability to change and frequent interruptions. Team oriented and able to take initiative. Willingness to work with people from diverse cultural backgrounds. Problem solving skills. Team player. Organized and attentive to details. Comfort in dealing with ambiguity. Strong listening skills. Ability to motivate others and manage relationships. Ability to follow all MU’s organizational policies and procedures. Negotiating skills. Successful candidates, prior to hiring, may be required to provide: Background check consent A clear vulnerable sector screening A clean drivers abstract Completion of our online Armatus Abuse Training and required Health and Safety training Compensation The target hiring range for this position is $20.09 to $25.11 with a maximum of $30.13. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

Provides administrative and facility support to shelter clients, including cleaning, laundry, and food service preparation. Acts as the first point of contact for client assistance and ensures the enforcement of organizational policies.

Requires a high school diploma and at least one year of experience, preferably in a social setting. Candidates must possess or be willing to obtain First Aid, CPR, Non-Violence, and Mental Health First Aid certifications.

• TeamworkPreferred
• crisis interventionPreferred
• Problem solvingPreferred
• OrganizationPreferred
• adaptabilityPreferred
• Administrative SupportPreferred
• NegotiationPreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Facility Support
• De-escalation
• Crisis Intervention
• Professional Boundaries
• Communication Skills
• Problem Solving
• Organization
• Listening Skills
• Relationship Management
• Negotiation
• Empathy
• Teamwork
• Adaptability
• Confidentiality
• Integrity

• Social Services
• Administrative
• Security & Safety
• Government & Public Sector
• Healthcare

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 28, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level