Thrift Store Clerk

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description The Thrift Store Clerk provides excellent customer service to customers, sorts incoming products, receives donations and assists the Store Manager with the maintenance of store operations. Working with other Store Clerks, remove and replenish inventory on the sales floor, perform sales transactions and maintain store appearance to maximize sales and profitability. Accountabilities The incumbent may perform all, some, or similar range of duties. Sorting Receive donations and bring drop-offs into warehouse area, storing donations to ensure safety standards are maintained Sort incoming donations, separating merchandise for the sales floor and items for baling and garbage. Pack seasonal items for storage. Bag cotton, dog blankets and towels Stock Preparation Size and hang clothing to be sold on hangers Attach price tags to the items to be sold Price items for sale in accordance with established pricing ranges Put stock to be sold on appropriate racks and shelves in the store in accordance with store policy. Replenish inventory levels as required, meeting required quotas. Clean, display and arrange merchandise as assigned ensuring presentations are well-maintained. Financial Responsibility Complete sales transactions and take payment (cash, debit, credit card) as per operating and established procedures and The Salvation Army policies. Complete sales exchanges as per The Salvation Army policy. Process Family Services and community vouchers Customer Service Answer phone and respond to or direct callers as appropriate Provide Customer Service that reflects The Salvation Army’s mission statement and core values. Open and close the store as directed by the MHTS Manager. Maintain customer relations by giving prompt, courteous assistance to customers. Store Maintenance Keep work area and sales floor clean, safe and attractive according to established schedule including: vacuuming, sweeping, mopping, dust, disinfecting, etc. Clean bathroom as scheduled including, floors, toilet, sinks, walls, etc. Clean outside of store as assigned including snow shoveling Ensure work areas are stocked with supplies. Take out garbage to BFI bin and break down cardboard boxes for recycling Bail stock as it is rotated out of sales stock. Complete all other cleaning duties as assigned. Perform Other Position Related Duties As Required. This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Working Conditions Environment is typically in a store and warehouse Exposure to garbage, washrooms, odors, dirty environment, truck fumes, vehicles and temperature changes Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required. Ability to lift/move up to 30 pounds Schedule may vary from week to week and includes typical retail hours and Saturday’s Flexibility in scheduling is required. The Supervisor will set the hours of work and work schedule. Includes a ½ hour unpaid meal-break where applicable Education And Experience Requirements Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered Education, Qualifications And Certifications Completion of High School Experience And Skilled Knowledge Requirements Have a minimum of one (1) year of prior related experience. Cash handling experience is required. Demonstrated sales ability and product/brand awareness knowledge an asset Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset. Skills And Capabilities Maintain information in confidence as required Participate as an active and responsible team member. Participate in mandatory orientation training. Participate in regular supervision and performance appraisal process. Represent the organization in a professional and engaging manner. Must comply with all Salvation Army policies and procedures and associated legislation. Exhibit good listening skills, have strong oral/written communication skills and respect authority Self-motivated/disciplined. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Excellent interpersonal skills, integrity, and adaptability. Strong oral and written communication skills. Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment Compensation The target hiring range for this position is $16.82 to $21.03 with a maximum of $25.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

The Thrift Store Clerk provides customer service, processes sales transactions, and manages the sorting and pricing of incoming donations. They are also responsible for maintaining store cleanliness and replenishing inventory to maximize profitability.

Candidates must have a high school diploma and at least one year of related experience, including cash handling. A satisfactory background check and the ability to lift up to 30 pounds are also required.

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• OrganizationPreferred
• Cash handlingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Inventory Management
• Merchandising
• Point of Sale (POS)
• Donation Sorting
• Store Maintenance
• Communication Skills
• Interpersonal Skills
• Teamwork
• Time Management
• Organization

• Retail
• Customer Service & Support
• Social Services
• Sales
• Logistics

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level