Steward - Bar

Job summary

Support restaurant, lounge, and theatre service by setting up spaces, running food and drinks, bussing tables, and maintaining cleanliness before, during, and after shows. Monitor guests, respond to disruptive behavior or possible intoxication, and promptly alert the manager on duty or supervisor when needed.

Job details

Steward Position location: Toronto, ON Position type: Part-Time Compensation: $18.35 CAD hourly About The Second City Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City's Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Centre is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more. For additional information on The Second City, please visit: www.secondcity.com. The Bentwood Toronto Experience Bentwood Kitchen & Bar, located within The Second City's flagship home at One York Street, Toronto. Savour an enticing selection of delectable starters, entrees, and concessions. Serving locals and visitors alike, The Bentwood is open to all, just steps from some of Toronto's most iconic landmarks. Position Summary: Under the direction of the Front of House Management Team, Stewards are responsible for ensuring all AGCO rules and regulations are being followed while serving customers. Assisting both Servers and Bartenders with additional help they will need. Key Responsibilities: Pre-show: Assist with set up & maintaining cleanliness of the restaurant/lounge spaces. Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces. Assist with set up of theatre service in our service bar and kitchen. Wipe down all surface tops of the theatre's tables and ensure QR codes are set in place. Assist the box office team in seating all theatre guests if needed, until drink and food orders are needed to be run. During Show: Running any and all drink and food orders into the theatre. Bussing any food baskets/plates and glassware from theatre. Clean any spills that may occur in the theatre in a timely manner. Keep an eye on audience members during the show, and be the first point of contact with any customers who may be talking or disruptive. If their disruptive behaviour continues, stewards must alert the MOD and/or supervisor immediately. Change any kegs and pop/juice boxes to assist the bartenders. End of Night: Bus all glassware and baskets/plates from theatre. Run all used glassware through glasswasher, polish, and redistribute to bars. Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with. Assist with reset of dining spaces, including bussing, wiping down tables, and replacing any moved chairs/tables to match the regular floorplan. Assist bartenders with any closing night procedures. Other duties as assigned or required. Qualifications: Passion for hospitality. High attention to detail. Ability to remain calm under pressure while working in a fast-paced environment. Organizational skills and ability to multi-task. Strong oral communication skills. Ability to maintain a level of professional urgency and momentum. Restaurant experience considered an asset. Smart serve certification required. Core Values: The Second City is invested in evaluating candidate alignment with the requirements of the role and desired qualifications, as well as our core values. Our core values are: We are a Yes, And Ensemble We are all creatives We laugh together We are resilient improvisers We value our legacy We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community. This posting is for a new vacancy. AI may be used as part of our hiring process, but all final hiring and interview decisions are made by humans.

What you’ll do

Support restaurant, lounge, and theatre service by setting up spaces, running food and drinks, bussing tables, and maintaining cleanliness before, during, and after shows. Monitor guests, respond to disruptive behavior or possible intoxication, and promptly alert the manager on duty or supervisor when needed.

Requirements

Candidates should have a passion for hospitality, strong attention to detail, organizational and multitasking abilities, and clear oral communication skills. They must remain calm and professionally focused in a fast-paced environment, and hold Smart Serve certification; restaurant experience is an asset.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality
• Attention To Detail
• Calm Under Pressure
• Organization
• Multitasking
• Oral Communication
• Professional Urgency
• Food And Drink Service
• Bussing
• Cleaning And Sanitation
• Customer Service
• Teamwork
• Smart Serve Certification
• Workplace Inclusivity
• Composure
• Organizational Skills
• Resilience
• Business To Business
• Management
• Cleanliness
• Innovation
• Restaurant Operation
• Verbal Communication Skills
• Calmness Under Pressure
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Steward
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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