Community Manager

Job summary

The Community Manager supports daily on-site residential property operations by managing tenant relations, rental agreements, and administrative tasks. They are responsible for advertising units, addressing tenant concerns, and ensuring compliance with safety and maintenance protocols.

Job details

Location: Barrie, ON, Canada Job Type: Full-Time Schedule: Rotating Schedule, some weekends required Compensation Includes: $45,000 annually Monthly Bonus Employer-Paid Health & Dental Benefits Job Overview: The Community Manager is responsible for supporting the daily on-site operations of residential properties by administrative duties and providing exceptional customer service to tenants. Key Responsibilities: Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk-ins. Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process. Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community. Oversee fire safety recordkeeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record-keeping of transactions. Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software. Qualifications: Post-secondary education in business admin, hospitality or, sales and minimum two (2) years’ experience in the office administration and customer service is required. Valid driver’s license with satisfactory driving record and automobile insurance may be required. Computer skills (Word, Excel, e-mail/web) are required. Ability to lift 50lbs, bend, push and pull as well as go up and down stairs. Who are we? Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products. Why us? We offer competitive pay structure, employer paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities. We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [email protected] Apply Online: skylinegroupofcompanies.ca/careers #BesSkyliner

What you’ll do

The Community Manager supports daily on-site residential property operations by managing tenant relations, rental agreements, and administrative tasks. They are responsible for advertising units, addressing tenant concerns, and ensuring compliance with safety and maintenance protocols.

Requirements

Candidates must have post-secondary education in business administration, hospitality, or sales, along with at least two years of office administration and customer service experience. Proficiency in Microsoft Office and a valid driver's license are required, as well as the physical ability to perform property inspections.

Benefits

• Health benefits • Dental benefits • Monthly bonus • Employee savings plan • Paid volunteer days • Ongoing training • Growth opportunities

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Property management
• Lease administration
• Conflict resolution
• Record keeping
• Fire safety compliance
• Rent collection
• Communication
• Microsoft Word
• Microsoft Excel
• Property management software
• Maintenance Coordination
• Empathy
• Office Administration
• Record Keeping
• Good Driving Record
• Lifting Ability
• Administrative Functions
• Valid Driver's License
• Alternative Investments
• Auditing
• Management
• Customer Service
• Computer Literacy
• Property Management
• Sales
• Operations
• Real Estate
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Management & Leadership
• Sales
• Community Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers