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The Sydney Call Centre

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As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing.

Sydney, Nova Scotia

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Outsourcing and Offshoring Consulting
201–500 people

About

At The Sydney Call Centre Inc. (SCC), we redefine excellence in the realms of Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing. With a proven track record, we specialize in B2B lead generation, cultivating qualified prospects, and driving new business opportunities. 📞 Inbound & Outbound Call Center Services: Supercharge your sales resources without the need for additional staff. SCC offers scalable teams of talented sales professionals dedicated to telesales. Our Inside Sales Projects are meticulously crafted to produce best-in-class results, ensuring your company's full market potential is realized. 🔍 Our Specializations: • Inbound Customer Care: Delivering exceptional customer service that exceeds expectations. • Outbound Sales: Elevate your sales strategy with our outbound expertise. • Lead Generation: Unleashing opportunities through strategic prospect development. • Customer Win-Back: Reignite relationships and win back valuable customers. • Market Research: Gain insights that fuel informed business decisions. • Automation & Bots: Embrace cutting-edge technology for enhanced efficiency. 💡 Why Choose SCC? • Experience: Benefit from the wealth of experience that sets SCC apart. • Scalability: Scale your operations effortlessly with our flexible solutions. • Results-Driven: Achieve tangible, measurable results through our tailored services. • Tech-Enabled: Harness the power of technology to stay ahead in the competitive landscape. Ready to supercharge your growth engine? 🚀 Contact us today for more information or to receive a personalized quote for our inbound and outbound services. The Sydney Call Centre Inc. - Where Excellence Meets Innovation. #BusinessGrowth #CallCenter #BPO #ICT #SalesExcellence #canadaBPO

Open positions

Onsite Call Center Representative (Urgent)

On-site · Sydney

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inq…

Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)

On-site · Sydney

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inboun…

French Customer Service Support Agent

On-site

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM platforms. Resolve customer inquiries and complaints while meeting individual and team performance targets.

Bilingual French Call Center Representative

On-site

Handle inbound and outbound calls in both English and French while assisting customers with billing, account updates, and general inquiries. Maintain accurate records of interactions and escalate complex issues to the appropriate departments.

French Customer Service Support Agent

On-site

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Resolve customer inquiries and complaints while meeting performance targets for quality and productivity.

French Customer Service Support Agent

On-site

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Troubleshoot customer issues, resolve complaints, and escalate complex concerns to internal teams to ensure high service standards.

Bilingual French Call Center Representative

On-site

Handle inbound and outbound customer calls in both English and French to assist with billing, account updates, and general inquiries. Maintain accurate records of interactions and escalate complex issues to the appropriate departments while meeting performance goals.

French Speaking Customer Service Representative

Remote · Canada, United States

Provide professional customer support to French-speaking clients via phone, email, and chat while resolving inquiries and complaints. Maintain accurate records in CRM systems and collaborate with internal teams to ensure high service standards.

French Speaking Customer Service Representative

Remote · Quebec, Quebec, Canada

Provide professional customer support to French-speaking clients via phone, email, and chat while maintaining accurate records in CRM systems. Resolve customer inquiries and complaints while meeting performance targets for quality and productivity.

Entry Level Business Development Representative

Remote · United States

Identify and prospect qualified leads through various channels including outbound calling, social media, and email campaigns. Facilitate sales cycles and maintain accurate documentation of all interactions within the CRM database.

Collection Agent Job Openings (Full-Time)

Remote · Canada, United States

The Collections Agent is responsible for managing inbound and outbound calls to resolve past-due customer accounts through negotiation and empathy. They must maintain accurate records, meet recovery goals, and adhere to all company policies and ethical recovery practices.

Collection Agent Job Openings (Part-Time)

On-site · Sydney Indian Reserve No. 28A

The Collections Representative will handle inbound and outbound calls to resolve past-due accounts while negotiating payment arrangements with customers. They are responsible for meeting recovery goals, maintaining accurate records, and adhering to ethical collection policies.

Collection Agent Job Openings (Part-Time)

Remote · United States

The Collections Representative will manage outbound and inbound calls to resolve past-due accounts while negotiating payment arrangements. They are responsible for maintaining professional relationships with customers and meeting monthly recovery performance goals.

Call Center Representative Job Openings (Part-Time)

Remote · United States

Handle inbound and outbound customer contacts to resolve inquiries, process claims, and up-sell products. Maintain accurate documentation in systems while adhering to company policies and performance standards.

Call Center Representative Job Openings (Full-Time)

Remote · United States

Handle inbound and outbound customer inquiries, sales, and service requests in a professional and timely manner. Accurately document customer interactions and claims while ensuring first-call resolution.

Call Center Agent Job Openings (Part-Time)

Remote · Sydney, Nova Scotia, Canada

Handle inbound and outbound customer inquiries, sales, and support in a professional and timely manner. Accurately document customer interactions and resolve issues while adhering to company policies and scripts.

Customer Service Agent Job Openings (Full-Time)

Remote · Canada, Philippines, South Africa, United States

Handle inbound and outbound customer inquiries and sales calls in a professional and timely manner. Accurately document customer information and resolve issues while adhering to company policies and scripts.

Customer Service Agent Job Openings (Part-Time)

Remote · United States

Handle inbound and outbound customer contacts in a professional manner to ensure first call resolution. Accurately document customer claims and provide information while following established scripts and policies.

Customer Service Agent Job Openings (Part-Time)

On-site · Sydney Indian Reserve No. 28A

The Customer Service Agent will handle inbound and outbound calls to assist customers with inquiries, resolve issues, and up-sell products. They are responsible for accurately documenting customer interactions and maintaining professional standards in a fast-paced environment.

Call Center Agent Job Openings (Full-Time)

Remote · Sydney, Nova Scotia, Canada

Handle inbound and outbound customer contacts professionally to ensure first call resolution and accurate documentation. Research information, answer customer questions, and up-sell products while adhering to company policies and procedures.