SOCC - Dispatcher

Job summary

The Flight Dispatcher is responsible for exercising operational control of flights on a co-authority basis and managing flight planning and flight watch functions. They also monitor airline management software, provide weather briefings, and coordinate with various departments to ensure efficient operations.

Job details

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services. We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network. Position Summary Reporting to the SOCC Manager, the Flight Dispatcher is responsible for the coordination of the “Type B” Operational control function of the company. The Flight Dispatcher is responsible for the Company’s “Co-authority” dispatch system including assistance in the flight planning, Flight Watch and coordinating and communicating of all aspects of Perimeter’s 705 aircraft operations, both ground and air. Personal Characteristics Highly flexible, with the ability to respond quickly in a dynamic environment Professional and respectful, with a positive work attitude Timely with a high level of commitment to on-time performance is essential Motivated with the ability to work independently and as part of a team Effective verbal and written communication skills Able to think critically and act logically to evaluate situations and provide sound judgment Superior time management skills, multitasking skills and the ability to prioritize tasks High level of integrity, confidentiality and accountability Strong problem solving and analytical skills Able to handle stressful situations in a calm and effective manner Strong planning skills and detail-oriented High level of respect, understanding and regard for First Nations communities Key Responsibilities and Accountabilities Exercise operational control of flights on a co authority basis with the PIC in accordance with the Company Operations Manual Daily Flight Dispatch duties, including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight as per company policies Possess the ability to make informed decisions without compromising internal policies/procedures Monitor the airline management software, and consult and communicate with all departments to ensure operations run smoothly and efficiently Provide weather briefings to other SOCC employees when required and inform the SOCC of any weather concerns/issues for the day-to-day operations Predict “real time” and update flight times through the airline management software Work with department managers to understand the basic workings of each department Prepare various reports including daily, monthly and annual Operational reports Identify and recommend efficiency opportunities to management, which would improve upon daily processes to capture operational efficiencies, i.e. improve reporting accuracy, completeness, timeliness Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall Flight Operations Control Centre, understanding how your performance may affect the Flight Operations Department Actively demonstrate the willingness to share knowledge and learn from others i.e. participation at Flight Operations Centre meetings, other department meetings, training events, point of contact with NAV Canada Facilities Responsible for providing training and mentoring to new Flight Dispatchers and new Flight Followers, ensuring that the Flight Operations Centre is maximizing operational effectiveness Perform additional duties as assigned Minimum Education, Experience and Certifications High school diploma or General Education Degree (GED) equivalent Prior experience in operations and/or flight coordination preferred but not required Must be 21 years of age or over Successful completion of Transport Canada Exams (FD Ops and FD Met) required Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations Canadian Radio License (Aeronautical) considered an asset Strong customer service experience considered an asset Knowledge of airline management software(s)and Flight Planning software(s) considered an asset Experience using Microsoft Office Suite (Outlook, Excel, Word) Ability to read and interpret aviation weather (NAV Canada) an asset Indigenous and Cultural Awareness Training considered an asset Working Conditions Physically able to perform all listed job duties Travel by aircraft and other means as required by role Manual dexterity required to use desktop computer and telephones Modified work agreement (7 on/7 off or Monday-Friday) Work performed primarily in an office environment Able to work outside of public transit hours Various shifts at a fast pace in order to meet service level requirements of the airline Occasional lifting of approximately 30 lbs may be required Physical location of this position is only accessible via flight of stairs Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted. We thank all candidates for their interest in the position; however only those selected for an interview will be contacted. Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

What you’ll do

The Flight Dispatcher is responsible for exercising operational control of flights on a co-authority basis and managing flight planning and flight watch functions. They also monitor airline management software, provide weather briefings, and coordinate with various departments to ensure efficient operations.

Requirements

Candidates must have a high school diploma or GED and have successfully completed Transport Canada exams for Flight Dispatch Operations and Meteorology. Prior experience in operations or flight coordination is preferred, along with the ability to obtain necessary security clearances.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Flight dispatch
• Operational control
• Flight planning
• Aviation weather interpretation
• Communication
• Problem solving
• Analytical skills
• Time management
• Multitasking
• Decision making
• Mentoring
• Training
• Microsoft Office Suite
• Airline management software
• Customer service
• Airline Management
• Accountability
• Flight Planning
• Positivity
• Planning
• Analytical Skills
• Microsoft Excel
• Flight Dispatch
• Management
• Customer Service
• Confidentiality
• Control Systems
• Critical Thinking
• Problem Solving
• Fine Motor Skills
• Mentorship
• Microsoft Outlook
• Microsoft Office
• Operations
• Public Transport
• On-Time Performance
• Service Level Objectives
• Time Management
• Non-Destructive Testing (NDT)
• Coordinating
• Dispatching
• Prioritization
• Teamwork
• Detail Oriented

Job areas

• Transportation
• Logistics
• Administrative
• Security & Safety
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance