Opens LinkedIn
- Employment type
- Contract
- Experience level
- Mid-level · 2+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
Job summary
Onboard new members, foster daily engagement in the Skool community, and proactively reconnect with inactive members to reduce churn. Track member health and renewal signals in the CRM, and report on engagement, retention, and account expansion opportunities.
Job details
Fully remote opportunity (work from anywhere) for a proactive communicator who knows how to build relationships. The Account Manager role is responsible for our existing customers' success. You aren't just here to support members; you're here to drive retention, maximize account lifetime value, and ensure every member reaches their goals. You've built trust with clients, spot renewal risks early, and use your instincts to keep customers active and engaged. If this sounds like you, read on. The Role Onboard new members in their first week to ensure immediate value Run daily engagement inside our Skool community Proactively check in on members who go quiet to mitigate churn Track member health, interactions, and renewal signals in the CRM Report on engagement, retention metrics, and account expansion opportunities Skills & Experience Must-Haves: 2+ years of account management, customer success, or sales experience Strong track record of driving renewals, retention, or upsells Excellent English skills (C2 level / Native) Nice-to-Haves: Hands-on experience with a CRM such as HubSpot or Salesforce Direct experience with Skool or similar platforms (Circle, Discord, Mighty Networks) Background in coaching, education, or a membership/course business Experience managing an online community or membership program What We Offer Compensation: $3,000/month Schedule: Remote, Monday to Friday, 9am to 5pm Eastern (EST) Fully remote work environment with a high-impact team About Us We're an online membership community built on Skool. Members join to learn, get support, and reach real results together. We care most about members making progress, and this role keeps them moving. We'd love for you to join us! How to Apply: Submit your application, and we will be in touch soon. Note: Only resumes in English will be taken into consideration. In the application form, please respond "BEETS" to the "Why should we consider YOU for this position?" question. Important Note: This is an independent contractor position, not an employee role.
What you’ll do
Onboard new members, foster daily engagement in the Skool community, and proactively reconnect with inactive members to reduce churn. Track member health and renewal signals in the CRM, and report on engagement, retention, and account expansion opportunities.
Requirements
Requires at least two years of experience in account management, customer success, or sales, with a strong record of driving renewals, retention, or upsells. Excellent English proficiency at C2 or native level is required; CRM, online community, membership business, coaching, or education experience is preferred.
Listed skills
- CRM Management · Preferred
- Account Management · Preferred
- Sales · Preferred
- Upselling · Preferred
- Relationship Building · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account Management
- Customer Success
- Sales
- Relationship Building
- Customer Retention
- Renewals
- Upselling
- Member Onboarding
- Community Engagement
- Churn Mitigation
- Customer Health Tracking
- CRM Management
- Engagement Reporting
- Account Expansion
- Written and Verbal Communication
- English Proficiency
Job areas
- Customer Service & Support
- Sales
- Management & Leadership
- Education