Customer Success Manager

Job summary

Deliver structured coaching sessions to parents using a defined playbook to help them implement family systems. Monitor client progress, maintain CRM documentation, and guide families toward additional programs to ensure lasting transformation.

Job details

Do you love kids and help families thrive? Are you naturally caring, energetic, and motivated by clear instructions on what comes next? If so, we are looking for a Family Customer Success Manager to help parents turn their household into a happy, peaceful, and thriving environment for their children. You'll be the bridge between families and our proven systems. You'll guide up to 60 families from first enrollment to lasting transformation, ensuring they experience real change in their homes. You'll keep them engaged and following through, bringing warmth and structure together so real change lasts. Read on for more The Role Deliver structured 30-minute coaching sessions aligned with the organization's playbook Guide parents through implementation of defined family systems with clarity and accountability Monitor progress, identify gaps, and address them directly Maintain strong session presence, emotional regulation, and professional boundaries Ensure timely, accurate documentation within CRM systems Protect client retention and guide clients toward additional programs when aligned with their goals This Is for You If... Instantly Trusted: Parents feel safe with you from the first minute on camera. High-Energy and Organized: You bring warmth and momentum, and nothing slips through the cracks. System-Driven: You thrive on running a proven playbook, not improvising your own. Owns the Portfolio: You lead your clients and their progress without being chased. Skills & Experience Must-Haves: 3 to 5+ years of professional coaching experience Proven experience managing a large client portfolio (this role supports up to 70 active clients) Comfortable coaching on camera, delivering live video or virtual sessions Comfort working within a defined system rather than improvising Excellent English skills (C2 level). Nice-to-Haves: ICF credential or coaching certification (preferred, not required) Mindset coaching certification (strong advantage) Experience at a recognized, high-level coaching organization (highly preferred) Sales experience, especially relationship-based / back-end sales (strongly preferred) Parenting or family coaching experience (strong plus) A parent with lived experience What We Offer Schedule: Remote, Monday to Friday, standard US business hours, 38 to 40 hours per week Compensation: $5,000/month base, plus structured performance-based compensation opportunities Growth: Join a coaching division being built from the ground up, with room to shape it as it scales Purpose: Be part of a mission-driven, high-energy movement that has already helped more than 200,000 families find more joy at home About Us We're a growing parenting education and personal development company. We have a proven Family Operating System designed to bring structure, clarity, and leadership into the home. We help families build calmer, more connected homes through a proven, gamified system that now supports more than 200,000 families. We are establishing a new category in parenting, Household Leadership, where families move beyond behavior management and into building identity, responsibility, and long-term capability. We are mission-driven and high-energy, and we care as much about our coaches' growth as we do about the families we serve. We hire experienced coaches who love both structure and transformation. We hold high standards, and we back them with real support. Sound like you? Apply now, and we'll be in touch soon. Note: Only resumes in English will be taken into consideration. In the form, please respond "HOMEBASE" to the "Why should we consider YOU for this position?" question. Important Note: This is a contractor position, not an employee role.

What you’ll do

Deliver structured coaching sessions to parents using a defined playbook to help them implement family systems. Monitor client progress, maintain CRM documentation, and guide families toward additional programs to ensure lasting transformation.

Requirements

Requires 3 to 5+ years of professional coaching experience and a proven track record of managing large client portfolios. Candidates must be comfortable coaching on camera and possess C2 level English skills.

Listed skills

• caring · Preferred
• Organization · Preferred
• Leadership · Preferred
• Client · Preferred
• Energy · Preferred
• Sales · Preferred
• Documentation · Preferred
• Coaching · Preferred
• CRM Systems · Preferred
• Customer · Preferred
• English · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Professional Coaching
• Client Portfolio Management
• Virtual Coaching
• CRM Documentation
• Emotional Regulation
• Client Retention
• Relationship-based Sales
• Family Coaching
• English Proficiency

Job areas

• Customer Service & Support
• Education
• Social Services
• Management & Leadership
• Consulting