Loss Prevention Store Investigations Supervisor

Job summary

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and acco…

Job details

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We’re looking for a Store Investigations Supervisor to lead a team focused on reducing theft and fraud in our stores. You’ll train and support Store Investigators to help them succeed and work closely with Store Management and Analytics teams to improve strategies and use resources effectively. Join us to make a real impact on Loss Prevention while building a strong, positive team environment. Why Work With Us? Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance. Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement. What You’ll Do: Lead and Support: Guide a team of Store Investigators in daily activities to prevent theft and fraud, ensuring they have the resources and support needed to be effective. Team Management: Oversee scheduling, labor allocation, payroll, and attendance, making sure the team is well-organized and productive. Training and Development: Train and develop Store Investigators, setting goals and expectations, reviewing performance, and creating development plans for each team member. Collaboration: Work with the Analytics Manager to allocate resources effectively and identify training opportunities. Partner with Store Management to gather feedback and improve Loss Prevention practices. Data Management: Ensure investigators maintain accurate records of apprehensions and external issues and share relevant intelligence with Loss Prevention partners and stores. Reporting: Generate monthly KPI reports to identify trends and provide insights to leadership and field Loss Prevention partners. About You: Experience: At least 5 years of investigation experience, with a minimum of 2 years in a management or supervisory role. Licensing: A provincial security license is required in some provinces. Applicants must be licensed under applicable provincial laws before starting and must maintain the license if legally required. Leadership: Demonstrated leadership skills, acting as a collaborative partner with senior management and positively influencing staff. Technical Skills: Strong technical aptitude and willingness to use relevant technologies. Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook). Posting Details: Posting End Date: July 10th 2026 If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 60 Standish Court Location: CAN Home Office Mississauga ON Salary Range: $ 76,620.00-$107,268.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

What you’ll do

Lead and support a team of Store Investigators to reduce theft and fraud across retail locations. Manage team scheduling, performance development, and collaborate with analytics and store management to optimize loss prevention strategies.

Requirements

Requires at least 5 years of investigation experience, including 2 years in a supervisory role. A provincial security license is required in applicable provinces, along with proficiency in MS Office.

Benefits

• Guaranteed 37.5-hour work week • Reimbursed parking fees • Mileage reimbursement • Advance scheduling • Company-provided cell phone • Company-provided laptop • Company-provided tools • Provincial security licensing training reimbursement • Annual security license fee reimbursement

Listed skills

• KPI · Preferred
• collaborative · Preferred
• Technical · Preferred
• Training · Preferred
• Collaboration · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Energy · Preferred
• management · Preferred
• Development · Preferred
• scheduling · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Investigation
• Team Management
• Loss Prevention
• Staff Training
• KPI Reporting
• Resource Allocation
• Payroll Management
• Data Management
• MS Excel
• MS Word
• MS PowerPoint
• MS Outlook
• Leadership
• Fraud Prevention
• Theft Reduction
• Stakeholder Collaboration