Loss Prevention Organized Retail Crime Investigator

Job summary

The investigator will lead efforts to detect and apprehend individuals involved in organized retail crime and external fraud to reduce shrink. They will also conduct surveillance, analyze data to identify targets, and collaborate with law enforcement and internal partners to support prosecutions.

Job details

TJX Canada At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We’re looking for a Loss Prevention Organized Retail Crime (ORC) Investigator to play a critical role in protecting our business from external fraud and organized retail theft. In this position, you’ll lead investigations, recover losses, and help prosecute offenders, making a measurable impact on reducing shrink. You’ll also provide valuable insights on Payment Card Industry changes and collaborate with partners to respond quickly to theft and fraud situations. This is your opportunity to join a focused, dedicated team where your expertise directly gets results and strengthens our overall loss prevention strategy. Why Work With Us? Enjoy Associate discounts at our stores, available to you and eligible family members Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Comprehensive training and development resources developed to help you learn, grow, and succeed. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. Guaranteed 37.5-hour work week, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance. Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement. What You’ll Do: Detect and apprehend individuals committing theft or fraud, focusing on chronic offenders and organized retail crime; prepare case reports, liaise with law enforcement, and support civil/criminal prosecution, including court testimony. Conduct floor, mobile, and live surveillance using technology tools (CCTV, Aspect, RMS) to capture intelligence and assist in case resolution. Analyze data and leverage system tools to identify targets and develop rapid investigation strategies. Interview subjects to obtain relevant information; share findings with peers and leadership to improve future investigations. Build positive relationships with internal LP teams and external agencies (police, courts, peer retailers, banking institutions) to support case building and shrink reduction. Monitor payment card industry trends; align strategies with LP business model to prevent losses. Close cases efficiently and communicate outcomes to LP partners in the field. Provide guidance and share expertise with team members; focus on self-development and seek learning opportunities. About You: Post-secondary education in a related field or equivalent experience, with 2–3 years in corporate fraud investigation, multi-store loss prevention, or similar roles focused on external fraud and organized retail theft. Proven success in Organized Retail Crime investigations, solid understanding of the Canadian Criminal Code, and experience with exception reporting systems and current CCTV technologies; interviewing/interrogation training preferred. Must hold a Provincial Security License and possess a valid driver’s license with access to a vehicle. Excellent communication, negotiation, and social skills, combined with strong analytical, problem-solving, and investigative methodologies; ability to adapt quickly, influence partners, and leverage market trends for strategic solutions. Posting Details: Posting End Date: October 27th 2026 If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 60 Standish Court Location: CAN Home Office Mississauga ON Salary Range: CAD $ 61,582.50-$86,215.50 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

What you’ll do

The investigator will lead efforts to detect and apprehend individuals involved in organized retail crime and external fraud to reduce shrink. They will also conduct surveillance, analyze data to identify targets, and collaborate with law enforcement and internal partners to support prosecutions.

Requirements

Candidates must have 2-3 years of experience in corporate fraud investigation or multi-store loss prevention and possess a valid provincial security license. A post-secondary education in a related field or equivalent experience is required, along with strong analytical and investigative skills.

Benefits

• Associate discounts
• Group benefits package
• Health care spending account
• Retirement savings program
• Associate and family assistance program
• Vacation package
• Vacation trade program
• Tuition reimbursement
• Reimbursed parking fees
• Mileage reimbursement
• Provincial security licensing training

Listed skills

• Data analysis · Preferred
• Interviewing · Preferred
• case management · Preferred
• Communication · Preferred
• Negotiation · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Loss prevention
• Organized retail crime investigation
• Fraud investigation
• Surveillance
• Data analysis
• Interviewing
• Interrogation
• Case management
• Criminal code knowledge
• CCTV operation
• Exception reporting
• Risk assessment
• Communication
• Negotiation
• Problem-solving
• Strategic planning
• Influencing Skills
• Fraud Investigation
• Self Development
• Valid Driver's License
• Exception Reporting
• Artificial Intelligence
• Training And Development
• Leadership
• Interrogations
• Problem Solving
• Law Enforcement
• Loss Prevention
• Market Trend
• Payment Card Industry (PCI) Data Security Standards
• Social Skills
• Scheduling
• Investigation

Job areas

• Security & Safety
• Retail
• Logistics
• Loss Prevention Investigator
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other

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