Loss Prevention Store Security Agent

Job summary

The Loss Prevention Store Security Agent is responsible for maintaining a safe store environment by monitoring CCTV, preventing theft, and assisting with suspect apprehensions. They also provide exceptional customer service and collaborate with investigators to address internal and external loss incidents.

Job details

Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. Job Description: We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft prevention, assist store investigators, and operate advanced CCTV technology to protect our Associates, customers and assets. Additionally, you’ll have the chance to develop your leadership skills, engage with customers, and collaborate with a supportive team in a vibrant retail setting. Why Work With Us? We value integrity, respect, and teamwork, encouraging a unique and inclusive culture. Our comprehensive training and development programs provide you with the tools and resources to expand your skills. Enjoy Associate discounts at our stores, available to you and eligible family members. Our benefits package starts immediately and includes a healthcare spending account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources. Exciting career paths with growth opportunities and tuition reimbursement to support your career progression. A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week. Guaranteed 37.5-hour work week year-round, reimbursed parking fees and mileage (where applicable), and advance scheduling to help maintain a healthy work-life balance. Company-provided equipment (cell phone, laptop, tools) and Provincial security licensing training and annual fee reimbursement. What You’ll Do: Actively support the store in uniform by greeting customers, responding to pedestal alarms, and providing exceptional customer service to ensure a welcoming environment. Detect and prevent theft and fraud against TJX stores, assist Store Investigators during suspect apprehensions, and facilitate civil and criminal prosecution as needed. Conduct thorough store surveillance using CCTV and floor walking; collaborate with Organized Retail Crime (ORC) Investigators to investigate, identify, and report on external losses from repeat offenders and organized groups. Report alert signals and support Regional Internal Investigators on internal dishonesty investigations; assist Supply-chain Investigators with potential losses related to the supply chain, and work with Loss Prevention Remote Investigators and District Managers to identify, report, and file external incidents with law enforcement and address possible shrink opportunities. About You: Minimum High School diploma or equivalent experience Retail Loss Prevention, Military, Security, Law enforcement students or other related experiences or studies are encouraged to apply. A provincial security license is required to be employed in this position. Valid driver’s license preferred (may vary by market), with access to a vehicle and good driving record. Posting Details: Posting End Date: November 23rd, 2026 If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference. Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted. Address: 60 Standish Court Location: CAN Home Office Mississauga ON Salary Range: CAD $ 37,590.00-$52,626.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

What you’ll do

The Loss Prevention Store Security Agent is responsible for maintaining a safe store environment by monitoring CCTV, preventing theft, and assisting with suspect apprehensions. They also provide exceptional customer service and collaborate with investigators to address internal and external loss incidents.

Requirements

Candidates must possess a high school diploma or equivalent and hold a valid provincial security license. Experience in retail loss prevention, security, or law enforcement is encouraged, and a valid driver's license is preferred.

Benefits

• Associate discounts
• Healthcare spending account
• Retirement savings program
• Associate and family assistance program
• Tuition reimbursement
• Vacation package
• Vacation trade program
• Reimbursed parking fees
• Mileage reimbursement
• Security licensing training
• Annual fee reimbursement

Listed skills

• Customer service · Preferred
• Conflict Resolution · Preferred
• Collaboration · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Loss prevention
• Security surveillance
• CCTV operation
• Theft prevention
• Fraud detection
• Customer service
• Conflict resolution
• Incident reporting
• Asset protection
• Retail security
• Collaboration
• Leadership
• Training And Development
• Artificial Intelligence
• Customer Service
• Investigation
• Teamwork
• Valid Driver's License
• Supply Chain
• Law Enforcement
• Scheduling
• Discounts And Allowances
• Good Driving Record
• Loss Prevention
• Greeting Customers
• Military Security

Job areas

• Security & Safety
• Retail
• Customer Service & Support
• Loss Prevention Security Associate
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other

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