Customer Service Specialist

The Travel Experts UK is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Follow-Up, Ticket Management, and Queue Management to keep exception tracking, status evidence, and decision traceability visible from intake through handoff. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Follow-Up, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Customer-Focused, Service-Focused, Specialized-Execution Documentation so exception tracking remains traceable. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Review incoming information with Ticket Management, CRM, and Customer Support so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Track open actions through Queue Management, Escalation Management, and Customer Communication while keeping status evidence, ownership, and deadlines visible. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Document decisions and handoffs with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Customer-Focused, Service-Focused, Specialized-Execution Documentation, and Service Recovery so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Use CRM, Customer Support, and Follow-Up to support quality; escalate exceptions whenever decision traceability cannot be confirmed from the available record. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Customer Communication, Escalation Management, and Queue Management reinforce exception tracking, status evidence, and decision traceability; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Role Fit Practical ability with Follow-Up, Ticket Management, and Customer-Focused, Service-Focused, Specialized-Execution Documentation in a remote Canada workflow. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Clear written communication using Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations and CRM when documenting ownership, status, and next actions. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Comfort applying Customer Support, Customer Communication, and Service Recovery while maintaining accurate records for The Travel Experts UK. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Sound judgment around Queue Management, Escalation Management, and Follow-Up, including when a Canada workflow item requires escalation. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at The Travel Experts UK, remote execution is complete when service recovery, customer-focused, service-focused, specialized-execution documentation, and incoming destination-management work across italy and mediterranean destinations operations leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer Support, Escalation Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations for this Canada role.

Manage customer service tickets and queues to ensure exception tracking and decision traceability from intake to handoff. Document service recovery and destination management operations for Italy and Mediterranean destinations within the Canada workflow.

Requires practical ability with ticket management, CRM tools, and specialized service documentation in a remote environment. Candidates must possess sound judgment for escalations and clear written communication skills.

Identified from the job description. Confirm important requirements above.

• Customer Support
• Escalation Management
• Ticket Management
• Queue Management
• CRM
• Service Recovery
• Customer Communication
• Documentation
• Follow-Up
• Destination Management

• Customer Service & Support
• Administrative
• Hospitality

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate