TEACHING LEARNING STUDENT EXPERIENCE (TLSE) ASSISTANT (INFORMATION, ADVICE AND GUIDANCE/STUDENT SUPPORT AND WELLBEING)

Job summary

Act as a first point of contact for student enquiries and support and wellbeing matters, responding in person, by phone, and through email. Support the administration of mitigating circumstances and extensions, student experience initiatives and events, and Student Hub activities while liaising with students, academic staff, and professional services teams.

Job details

Applications are invited for the post of Teaching, Learning and Student Experience Assistant, within the Student Hub in the School of Health Sciences. This role forms part of the School Teaching, Learning and Student Experience team and provides support to students across our Undergraduate and Postgraduate programmes. This will also include liaising with academic staff, other Professional Services function teams and students. We are seeking to appoint an individual who is motivated to work within a customer service environment and ideally has some understanding of the academic and pastoral support procedures and processes included with supporting undergraduate and postgraduate study. Acting as a first point of contact for student enquiries and student support and wellbeing related matters, this is a student facing role which requires on-campus presence for the majority of the working week (usually 3 working days, with 2 days from home). Based within our Student Hub, the successful candidate will be supporting students with a range of enquiries both in person, over the phone and via our email inboxes and supporting the administration of a range of activities including (but not limited to): supporting Mitigating Circumstances and Extensions processes, student experience initiatives and events and working on the student hub. The ideal candidate will be someone who has a strong administrative background in a busy environment, customer service experience and holds excellent communication skills and the ability to work positively and respectfully with a range of students and colleagues from diverse backgrounds. You will need to have a flexible approach to work and the ability to work proficiently with a range of MS 365 applications. Professional Services staff are part of a single, University-wide team and are expected to work flexibly across organisational boundaries to support local and institutional priorities. (Grades 1-5) Generous employer pension contribution Christmas closure across all departments outside of annual leave and bank holidays Purple Place employee discount platform For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here. This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy. Enquiries About The Role, Shortlisting And Interviews Name: Guy Malkin Email: Guy.Malkin@manchester.ac.uk General enquiries and administrative support recruitmentservices.people@manchester.ac.uk Technical and job portal support https://jobseekersupport.jobtrain.co.uk/support/home Applications close at midnight on the closing date. Further particulars (with person specification) linked below.

What you’ll do

Act as a first point of contact for student enquiries and support and wellbeing matters, responding in person, by phone, and through email. Support the administration of mitigating circumstances and extensions, student experience initiatives and events, and Student Hub activities while liaising with students, academic staff, and professional services teams.

Requirements

The ideal candidate has a strong administrative background in a busy environment, customer service experience, excellent communication skills, and the ability to work respectfully with people from diverse backgrounds. They should be flexible, proficient with Microsoft 365 applications, and ideally understand academic and pastoral support processes for undergraduate and postgraduate students.

Benefits

• Employer Pension Contribution
• Christmas Closure
• Employee Discounts

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Microsoft 365 · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Customer Service
• Student Support
• Student Wellbeing Support
• Communication
• Interpersonal Skills
• Microsoft 365
• Enquiry Handling
• Academic Support Processes
• Pastoral Support Processes
• Event Administration
• Mitigating Circumstances Administration
• Extension Process Administration
• Flexible Working
• Cross-Functional Collaboration

Job areas

• Education
• Administrative
• Customer Service & Support

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